Peran Kepemimpinan Komunikasi Internal dan Pengembangan Karir Terhadap Kepuasan Kerja Karyawan Pada Perusahaan Telekomunikasi

Main Article Content

M Isa Anshori
Caroline
Suryati Eko Putro
Muhammad Yusuf Ariyadi

Abstract

This research is an empirical study which aims to analyze the impact of leadership, internal communication, and career development on employee job satisfaction at Plasa Telkom East Java and Central Java Province. The research was conducted at the Plaza offices of East Java and Central Java Province involving the employee population (93 respondents) and using questionnaires and documentation as data collection tools. The research results show that partially, leadership and internal communication have a significant impact on employee job satisfaction, while career development does not show a significant impact. Overall, these three variables have a significant impact on the job satisfaction of Plasa Telkom employees in East Java and Central Java Province, with leadership as the most dominant factor, indicated by a regression coefficient value that is greater than the smallest probability value. The relationship between leadership, internal communication, career development and employee job satisfaction show a positive and significant correlation. However, the role of these three variables in supporting employee job satisfaction is still relatively less dominant, which may indicate that there are other factors outside the research framework that have a greater contribution to employee job satisfaction.

Downloads

Download data is not yet available.

Article Details

How to Cite
Anshori, M. I., Caroline, Putro, S. E., & Ariyadi, M. Y. (2023). Peran Kepemimpinan Komunikasi Internal dan Pengembangan Karir Terhadap Kepuasan Kerja Karyawan Pada Perusahaan Telekomunikasi. Jurnal EMT KITA, 7(4), 1245–1257. https://doi.org/10.35870/emt.v7i4.1672
Section
Articles
Author Biographies

M Isa Anshori, Universitas Trunojoyo Madura

Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Trunojoyo Madura, Kabupaten Bangkalan, Provinsi Jawa Timur, Indonesia

Caroline, Universitas Sultan Fatah

Program Studi Ekonomi Pembangunan, Fakultas Ekonomi dan Ilmu Sosial, Universitas Sultan Fatah, Kabupaten Demak, Provinsi Jawa Tengah, Indonesia

Suryati Eko Putro, Universitas Teknologi Surabaya

Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Teknologi Surabaya, Kota Surabaya, Provinsi Jawa Timur, Indonesia

Muhammad Yusuf Ariyadi, Universitas Muhammadiyah Karanganyar

Program Studi Bisnis Digital, Fakultas Komunikasi dan Bisnis, Universitas Muhammadiyah Karanganyar, Kabupaten Karanganyar, Provinsi Jawa Tengah, Indonesia

References

Aditama, R. A. (2020). Pengantar manajemen. Ae Publishing.

Afriyadi, F. (2015). Efektivitas komunikasi interpersonal antara atasan dan bawahan karyawan PT. Borneo Enterprsindo Samarinda. Jurnal Ilmu Komunikasi, 3(1), 362-376.

Ahmed, Z., Shields, F., White, R., & Wilbert, J. (2010). Managerial communication: The link between frontline leadership and organizational performance. In First Annual General Business Conference Conference Proceedings (Vol. 69).

Badaruddin, B., & Rizal, S. (2019). Pengaruh Kepuasan Kerja Internal Dan Eksternal Terhadap Komitmen Pegawai Pada Kantor Sekretariat Dewan Perwakilan Rakyat Kota Banda Aceh. JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi), 5(2), 24-30.

Chetana, N., & Mohapatra, A. D. (2017). Career planning and career management as antecedents of career development: A study. Asian Journal of Management, 8(3), 614-618.

Davis, R., Henderson, N., & Merrick, C. (2003). Community policing: Variations on the western model in the developing world. Police practice and research, 4(3), 285-300.

Day, D. V., & Harrison, M. M. (2007). A multilevel, identity-based approach to leadership development. Human Resource Management Review, 17(4), 360-373.

Dipayana, G. B., & Heryanda, K. K. (2020). Pengaruh Komunikasi Internal dan Budaya Organisasi Terhadap Kepuasan Kerja Pegawai pada Satuan Polisi Pamong Praja Kabupaten Buleleng. Bisma: Jurnal Manajemen, 6(2), 112-121.

Ejimabo, N. O. (2015). The influence of decision making in organizational leadership and management activities. Journal of Entrepreneurship & Organization Management, 4(2), 2222-2839.

Hao, M. J., & Yazdanifard, R. (2015). How effective leadership can facilitate change in organizations through improvement and innovation. Global journal of management and business research, 15(9), 1-6.

Hasanah, U., Handoyo, A. H., Ruliana, P., & Irwansyah, I. (2018). Efektivitas E-Mail Sebagai Media Komunikasi Internal terhadap Kepuasan Komunikasi Karyawan. Inter Komunika, 3(2), 153-167.

Ioannidou, F., & Konstantikaki, V. (2008). Empathy and emotional intelligence: What is it really about?. International Journal of caring sciences, 1(3), 118.

Jamali, J. (2016). Kepuasan Kerja dan Komitmen Organisasi. Jurnal Ekonomi Manajemen dan Sekretari, 1(2), 55-61.

Jamil, M. (2016). Rotasi pekerjaan dan kinerja karyawan: peran kepuasan kerja dan variasi keterampilan kerja sebagai variabel intervening. Jurnal Ekonomi Manajemen dan Sekretari, 1(2), 96-117.

Kalleberg, A. L. (1977). Work values and job rewards: A theory of job satisfaction. American sociological review, 124-143.

Kulkarni, S. M. (2015). A review on intrinsic motivation: A key to sustainable and effective leadership. Review of Integrative Business and Economics Research, 4(3), 74.

Lia, F., & Bambang, H. (2017). Effect of job satisfaction and perception of work opportunities to turnover intention with organization commitment as intervening variables: the case of hotels in East Java, Indonesia. Russian Journal of Agricultural and Socio-Economic Sciences, 68(8), 167-178.

Loth, G., & Mushi, N. (2019). An assessment of the impact of internal communication on employee job satisfaction a case of selected service rendering organizations located in dar ES Salaam. Delhi Business Review, 20(1), 1-25.

Maulana, R., Tahura, T. L., & Fahlevi, A. (2023). Pengaruh Fasilitas Kerja, Etika Kerja Dan Komunikasi Terhadap Kepuasan Kerja Pada Pegawai PT. Samudera Lautan Luas Medan. Jurnal EMT KITA, 7(4), 1080-1087.

Men, L. R., & Yue, C. A. (2019). Creating a positive emotional culture: Effect of internal communication and impact on employee supportive behaviors. Public relations review, 45(3), 101764.

Moore, L. L., & Rudd, R. D. (2004). Leadership skills and competencies for extension directors and administrators. Journal of Agricultural Education, 45(3), 22-33.

Mumford, M. D., Todd, E. M., Higgs, C., & McIntosh, T. (2017). Cognitive skills and leadership performance: The nine critical skills. The Leadership Quarterly, 28(1), 24-39.

Mumford, T. V., Campion, M. A., & Morgeson, F. P. (2007). The leadership skills strataplex: Leadership skill requirements across organizational levels. The leadership quarterly, 18(2), 154-166.

Ngaisah, N. I. M. (2022). PERAN MANAJERIAL KEPALA MADRASAH DALAM MENINGKATKAN KUALITAS PENDIDIKAN DI MAN 3 KEBUMEN (Doctoral dissertation, IAINU Kebumen).

Novianti, R. D., Sondakh, M., & Rembang, M. (2017). Komunikasi antarpribadi dalam menciptakan harmonisasi (suami dan istri) keluarga didesa Sagea Kabupaten Halmahera Tengah. Acta Diurna Komunikasi, 6(2).

Pio, R. J. (2017, October). Perencanaan dan pengembangan karir. In Seminar Nasional TIK Dan Ilmu Sosial (SocioTech) (Vol. 7, No. 2, pp. 207-215).

Pouliakas, K. (2010). Pay enough, don't pay too much or don't pay at all? The impact of bonus intensity on job satisfaction. Kyklos, 63(4), 597-626.

Putri, S. A. (2023). Pengaruh Talent Management dan Knowledge Management Terhadap Employee Retention pada Millennials Workforce yang di Moderasi oleh Employee Engagement. Jurnal EMT KITA, 7(4), 974-984.

Rizal, S., & Badaruddin, B. (2017). Pengaruh penerapan manajemen kinerja dan pengembangan karir terhadap kinerja karyawan pt. Telkom kandatel aceh. JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi), 3(2), 31-39.

Stanislavov, I., & Ivanov, S. (2014). The role of leadership for shaping organizational culture and building employee engagement in the Bulgarian gaming industry. Tourism: An International Interdisciplinary Journal, 62(1), 19-40.

Usman, H. (2022). Manajemen: Teori, Praktik, dan Riset Pendidikan Edisi 4. Bumi Aksara.

Wati, D. (2023). Analisis Pengendalian Intern Pada Efektifitas Pengelolahan Kas PT. Abadi Sakti Mitra Mandiri Lampung. Jurnal EMT KITA, 7(4), 1062-1073.

Wiratama, I. N. J. A., & Sintaasih, D. K. (2013). Pengaruh Kepemimpinan, Diklat, dan Disiplin Kerja Terhadap Kinerja Karyawan PDAM Tirta Mangutama Kabupaten Badung. Jurnal Manajemen, Strategi Bisnis, dan Kewirausahaan, 7(2), 126-134.

Yanti, E., & Farnita, I. (2020). Pengaruh Penggunaan Teknologi Terhadap Kepuasan Kerja Staf Administrasi dan Kesekretariatan di Perusahaan Ritel di Kota Banda Aceh. Jurnal Ekonomi Manajemen dan Sekretari, 5(2), 78-85.