The Influence of Compensation and Workload on the Quality of Health Services in Hospitals with the Effectiveness of Electronic Medical Records as a Mediating Variable

Authors

  • Mugi Rahayu Pangestuti Universitas Muhammadiyah Surakarta
  • Yusuf Alam Romadhon Universitas Muhammadiyah Surakarta
  • Rini Kuswati Universitas Muhammadiyah Surakarta

DOI:

https://doi.org/10.35870/ijmsit.v4i2.2934

Keywords:

Compensation, Workload, Effectiveness of electronic medical records, Quality of service

Abstract

The aim of this research is to analyze the influence of compensation and workload on the quality of health services in hospitals with the effectiveness of electronic medical records as a mediating variable. This research method is quantitative. The population in this study were General Practitioners, Nurses, and Midwives at AN-NISA Tangerang Hospital. The sampling technique in this research uses a saturated sample technique. The number of respondents in this study was 302 respondents. This research uses primary data in its preparation. The data collection method used in this research was by distributing questionnaires. The data analysis technique in this research uses Partial Least Square (PLS) with the help of SMARTPLS Software. The results of this research are that compensation does not have a significant influence on service quality. Workload has a positive and significant influence on Service Quality. Compensation has a positive and significant influence on the effectiveness of electronic medical records. Workload has a positive and significant influence on the effectiveness of electronic medical records. The effectiveness of Electronic Medical Records has a positive and significant influence on Service Quality. The calculation results show that the effectiveness of electronic medical records can mediate the influence of compensation on service quality. The calculation results show that the effectiveness of electronic medical records can mediate the influence of workload on service quality.

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Author Biographies

  • Mugi Rahayu Pangestuti , Universitas Muhammadiyah Surakarta

    Faculty of Economics and Business, Universitas Muhammadiyah Surakarta, Indonesia

  • Yusuf Alam Romadhon, Universitas Muhammadiyah Surakarta

    Faculty of Economics and Business, Universitas Muhammadiyah Surakarta, Indonesia

  • Rini Kuswati, Universitas Muhammadiyah Surakarta

    Faculty of Economics and Business, Universitas Muhammadiyah Surakarta, Indonesia

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Published

2024-08-06

Issue

Vol. 4 No. 2 (2024): July - December 2024

Section

Articles

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Copyright (c) 2024 Mugi Rahayu, Yusuf Alam Romadhon, Rini Kuswati

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How to Cite

Rahayu Pangestuti , M., Alam Romadhon, Y., & Kuswati, R. (2024). The Influence of Compensation and Workload on the Quality of Health Services in Hospitals with the Effectiveness of Electronic Medical Records as a Mediating Variable. International Journal of Management Science and Information Technology, 4(2), 285-296. https://doi.org/10.35870/ijmsit.v4i2.2934

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