https://journal.lembagakita.org/index.php/IJMSIT/issue/feed International Journal of Management Science and Information Technology 2025-02-05T15:12:00+07:00 Munawir, S.Pd.I.,S.Kom.,M.M muna.janeeta@gmail.com Open Journal Systems <p><strong>International Journal of Management Science and Information Technology (IJMSIT)</strong>, e-ISSN: <a href="https://issn.brin.go.id/terbit/detail/20210430092293839" target="_blank" rel="noopener">2776-7388</a> and p-ISSN: <a href="https://issn.brin.go.id/terbit/detail/1609758345" target="_blank" rel="noopener">2774-5694</a> is a free and open-access journal published by the Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia. <strong>IJMSIT</strong> is an open-access journal dedicated to the exploration of the impact of information technologies on managerial and organizational topics. The journal employs a multidisciplinary approach to develop comprehensive and theoretical frameworks for both researchers and practitioners in the fields of management and information technology. IJMSIT aims to stimulate research in emerging domains influenced by advancements in information technology and trends in management practices. Its readership includes academics from business and engineering schools, as well as managers interested in the application of quantitative methods in business. All published articles are assigned a digital object identifier (DOI) for easy reference.</p> <p> To submit your article to International Journal of Management Science and Information Technology (IJMSIT)<strong> </strong>;</p> <ul> <li class="show">You have to <a class="label label-info" href="http://journal.lembagakita.org/index.php/ijmsit/user/register">Register</a> or <a class="label label-success" href="http://journal.lembagakita.org/index.php/ijmsit/login">Login</a> to submit your or.</li> <li class="show">You can access the manuscript format from the author guidelines.</li> <li class="show">Download <a class="label label-warning" href="https://drive.google.com/file/d/1Mh9_RL1APJE5mg6WGS_0Mt6J37mdbL_M" target="_blank" rel="noopener">Template (English)</a>.</li> </ul> https://journal.lembagakita.org/index.php/IJMSIT/article/view/3406 Regression and Correlation Analysis in Assessing Factors Influencing Customer Satisfaction in the Healthcare Sector 2024-12-02T10:13:14+07:00 Welly Surjono welly.surjono@usbypkp.ac.id <p>This study uses regression and correlation analysis to evaluate the factors influencing customer satisfaction in the healthcare sector. The primary focus is on three key variables: service quality, medical staff competence, and facility availability. Service quality encompasses various dimensions, including reliability, responsiveness, assurance, empathy, and tangible aspects, collectively shaping patients' perceptions of the services received. The results reveal that service quality exerts the most significant influence on customer satisfaction, as evidenced by a high regression coefficient, underscoring the importance of these dimensions in enhancing satisfaction levels. Medical staff competence is also critical to customer satisfaction, although its impact is less pronounced than service quality. Competence includes medical knowledge, clinical skills, and effective communication with patients.</p> <p>Meanwhile, facility availability demonstrates a weaker correlation with customer satisfaction, though it remains a relevant aspect of healthcare services. These findings offer strategic insights for hospital and clinic management in designing and implementing policies to improve customer satisfaction. By prioritizing enhancements in service quality and medical staff competence, along with maintaining adequate facilities, healthcare institutions can achieve higher customer satisfaction levels and sustain service quality over time.</p> 2025-01-15T00:00:00+07:00 Copyright (c) 2025 Welly Surjono https://journal.lembagakita.org/index.php/IJMSIT/article/view/3618 Transformation of Human Resource Management to Increase Work Process Efficiency at Indonesian Quarantine Agency (A Study on The Implementation of Lean Management in Human Resource Management) 2025-01-09T14:51:59+07:00 Suwarno Tri Widodo suwarnowidodo3@gmail.com Lijan Poltak Sinambela lijanmarnala@gmail.com <p>The field of Human Resource Management (HRM) in an organization aims to ensure that the organization achieves its established objectives by involving skilled and capable employees. One of the primary challenges faced is creating efficiency in work processes without compromising service quality. In the context of HRM, common issues include inadequate use of modern technology, complex procedures, resistance to change, and suboptimal interdepartmental collaboration. The transformation of HRM at the Indonesian Quarantine Agency through the application of lean management has become a strategic step to enhance work process efficiency and effectiveness. In this context, HRM plays a crucial role in achieving organizational goals by engaging skilled and capable employees. However, challenges such as bureaucratic procedures, resistance to change, and insufficient use of technology remain prevalent. This research employs the Soft Systems Methodology (SSM) approach to identify problems and formulate solutions. The results show that lean management implementation can reduce waste, increase added value, and optimize workflows. Through AHP analysis, it was found that the commitment of top and middle management, along with active employee involvement, are key factors for the successful implementation of lean management. Additionally, proper training on the concepts and techniques of lean management is prioritized to ensure the success of this transformation. Consequently, this study provides strategic recommendations to enhance productivity and service quality at the Indonesian Quarantine Agency while contributing theoretically to the development of HRM in the public sector.</p> 2025-01-21T00:00:00+07:00 Copyright (c) 2025 Suwarno Tri Widodo https://journal.lembagakita.org/index.php/IJMSIT/article/view/3619 Human Capital Development Strategies in Improving the Performance of The General and Financial Bureaus of The Indonesian Quarantine Agency 2025-01-09T15:12:49+07:00 Akhmad Alfaraby alfarabyakhmad7@gmail.com Lijan Poltak Sinambela lijanmarnala@gmail.com <p>Human capital is a key resource that plays an important role in organisational performance. Research shows a positive relationship between human capital and organisational performance, such as higher productivity and improved financial performance. Human capital also contributes to competitive advantage, by emphasising the importance of internal resources in organisational strategy. Integrating human capital with organisational strategy through appropriate governance policies and practices can improve individual and organisational performance, and build sustainable competitive advantage. Organisational performance is measured through three dimensions: market, operational and financial performance. Human capital management, rooted in a resource-based view, emphasises the importance of building and managing human capital as a valuable asset. Effective human capital management practices can create knowledge, skills and culture that are difficult to replicate, thus supporting the achievement of organisational goals. In the context of digitalisation, new challenges arise in managing human capital, including the need to change ways of working and upskill employees. Therefore, human capital strategies should focus on employee development, performance management, employee relations, and well-being. As such, human capital management acts as a strategic partner in achieving organisational sustainability and competitiveness in the digital age. Effective integration between human capital strategy and business objectives is key to facing challenges and capitalising on opportunities.</p> 2025-01-21T00:00:00+07:00 Copyright (c) 2025 Akhmad Alfaraby, Lijan Poltak Sinambela https://journal.lembagakita.org/index.php/IJMSIT/article/view/3620 The Effect of Performance-Based Budget Management on The Achievement of Strategic Planning Targets at The Indonesian Quarantine Agency 2025-01-09T17:04:32+07:00 Disti Paremono Priatsaleh dparemonopriatsaleh@gmail.com Lijan Poltak Sinambela lijanmarnala@gmail.com <p>Law No. 17 of 2003 on State Finance introduced a performance-based budgeting approach to improve the efficiency, effectiveness, and transparency of public budget management. The Indonesian Quarantine Agency (BARANTIN) as a government institution has adopted this approach, but still faces obstacles in realizing the budget and achieving optimal performance targets. Uneven budget absorption every quarter and accumulating at the end of the year is the main challenge that hinders the maximum function of the State Revenue and Expenditure Budget (APBN). This study uses a descriptive method with a qualitative approach to analyze the role of performance-based budgeting in increasing the achievement of strategic targets in BARANTIN. Data were collected through observation, interviews, and literature studies, then analyzed descriptively. The results of the study are expected to provide recommendations for BARANTIN in optimizing the achievement of performance targets in accordance with strategic planning.</p> 2025-01-21T00:00:00+07:00 Copyright (c) 2025 Disti Paremono Priatsaleh https://journal.lembagakita.org/index.php/IJMSIT/article/view/3621 The Relationship Between Performance Management and The Quality of Animal, Fish, and Plant Quarantine Services 2025-01-09T17:09:15+07:00 Apris Beniawan aprisbeniawan42@gmail.com Lijan Poltak Sinambela lijanmarnala@gmail.com <p>Effective performance management is a key factor in achieving organizational goals, including in the context of animal, fish, and plant quarantine services. This study aims to explore the relationship between performance management and the quality of quarantine services, focusing on relevant challenges and improvement strategies. A qualitative descriptive research method was used to collect data through observations, interviews, and documentation at the Indonesian Quarantine Agency office. The results show that integrated performance management can improve the effectiveness and efficiency of services, although challenges remain, such as limited infrastructure, competency gaps in human resources, and bureaucratic complexity. The implementation of digital technology and human resources training are important strategies to enhance service quality. In addition, collaboration with stakeholders and the adoption of global best practices can strengthen Indonesia's position in international trade. This study provides policy recommendations to improve performance management and quarantine service quality, expected to have significant social and economic impacts on the agriculture, fisheries, and forestry sectors in Indonesia.</p> 2025-01-21T00:00:00+07:00 Copyright (c) 2025 apris beniawan https://journal.lembagakita.org/index.php/IJMSIT/article/view/3622 The Effect of Work-Life Balance On Job Satisfaction and Productivity in The General and Financial Bureau of The Indonesian Quarantine Agency 2025-01-09T17:12:50+07:00 Acang Nurhasan acang7195@gmail.com Lijan Poltak Sinambela lijanmarnala@gmail.com <p>Human Resources (HR) are a critical asset for companies, playing an active role in driving, thinking, and planning to achieve organizational goals. The balance between life as a worker and as an individual (Work-Life Balance, WLB) is a fundamental aspect that companies must consider as a determinant for regulation. Employee job satisfaction significantly contributes to productivity, with satisfied employees tending to be more productive. This study aims to analyze the influence of Work-Life Balance (WLB) on employee satisfaction and productivity in the General Affairs and Finance Bureau of the Indonesian Agricultural Quarantine Agency. The research employs a descriptive quantitative method with a causal associative approach, involving 20 employees as samples. Data were collected using validated and reliable questionnaires and processed using the SmartPLS software. The analysis results show that WLB has a significant positive impact on employee satisfaction and productivity, with a p-value of &lt; 0.05. Based on the t-statistic values, WLB has a stronger influence on productivity compared to satisfaction. Employees who can balance work demands and personal life demonstrate higher levels of satisfaction and productivity. These findings highlight the importance of managing WLB within organizational policies to enhance employee performance. The practical implications of this study suggest the need for policies such as flexible working schedules and time management training to support employee well-being and productivity.</p> 2025-01-21T00:00:00+07:00 Copyright (c) 2025 Acang Nurhasan https://journal.lembagakita.org/index.php/IJMSIT/article/view/3646 Digital Transformation in Banking Management: Optimizing Operational Efficiency and Enhancing Customer Experience 2025-01-14T21:43:56+07:00 Yuli Alam dinda2004@gmail.com Siti Nur Azizah sitinurazizah@ump.ac.id Caroline Caroline Caroline@unisfat.ac.id <p>Digital transformation in the banking sector has become a fundamental phenomenon, fundamentally changing how banks operate and interact with customers. The adoption of digital technologies across various operational aspects of banks, from internal processes to customer services, has the potential to improve efficiency and deliver a better customer experience. The primary objective of this study is to analyze the impact of digital transformation on operational efficiency and the enhancement of service quality in the banking sector. This research also focuses on identifying the challenges and opportunities banks face during digitization. In their pursuit of greater efficiency, banks are integrating various technologies such as process automation, big data, artificial intelligence (AI), and cloud-based systems to replace previously used manual methods. This reduces operational costs and improves speed, accuracy, and consistency in service delivery. However, implementing these technologies requires adequate infrastructure readiness, skilled human resources, and a shift in organizational culture to support adopting new technologies. This study reveals that banks implementing digital transformation can experience increased productivity and competitiveness. However, challenges related to initial investments, resistance to change, and the management of technological risks remain significant barriers that must be addressed. The research offers valuable insights for banks planning digital transformation and stakeholders developing technology-driven banking policies.</p> 2025-01-30T00:00:00+07:00 Copyright (c) 2025 Yuli Alam, Siti Nur Azizah, Caroline https://journal.lembagakita.org/index.php/IJMSIT/article/view/3648 Optimization of Digital Technology Utilization in Marketing Strategy Development to Enhance the Competitiveness of MSME Products 2025-01-14T22:30:54+07:00 Rachmiani Rachmiani rachmimustaqim@gmail.com Naufal Haidar Ahmada naufal@itbmp.ac.id Darusman Darusman darusman@unmuhpnk.ac.id <p>This study aims to analyze the impact of digital technology on marketing strategy development and its effect on the competitiveness of Micro, Small, and Medium Enterprises (MSMEs) in Indonesia. In an era of rapid digitalization, adopting digital technology has become a crucial factor in enhancing the competitiveness of MSMEs. The research utilizes a quantitative approach with a survey design, where data was collected through questionnaires distributed to 100 MSME entrepreneurs who have integrated digital technology into their marketing strategies. The findings indicate that using social media and e-commerce platforms significantly contributes to increased brand awareness, sales, and customer loyalty for MSMEs. Approximately 68% of respondents reported a sales boost after utilizing digital platforms, while more than 60% noted enhanced brand visibility. On the other hand, despite the great potential of SEO and email marketing to improve competitiveness, the application of these strategies remains limited. Multiple linear regression analysis suggests that the more intensively digital technology is used, the greater the competitiveness of MSME products in an increasingly competitive market. These findings emphasize the importance of integrating digital technology into MSME marketing strategies to strengthen their position in domestic and global markets. Therefore, MSME entrepreneurs are encouraged to expand their understanding and implementation of additional digital marketing strategies and seek more significant support from the government and related institutions.</p> 2025-01-30T00:00:00+07:00 Copyright (c) 2025 Rachmiani, Naufal Haidar Ahmada, Darusman https://journal.lembagakita.org/index.php/IJMSIT/article/view/3707 Brand Positioning Strategy and Consumer Knowledge: Its Impact on Brand Attitude and Purchase Decision 2025-01-19T20:25:47+07:00 Aat Ruchiat Nugraha ruchiat@unpad.ac.id Diah Fatma Sjoraida diah.fatma@unpad.ac.id <p>This study analyses the impact of brand positioning strategy and consumer knowledge on brand attitude and purchase decisions. In today’s highly competitive business environment, companies must develop effective marketing strategies to influence consumer attitudes towards brands, ultimately affecting their purchase decisions. Two key factors in this process are precise brand positioning and consumer knowledge of the brands and products they choose. This research employs a quantitative approach with path analysis to identify direct and indirect effects among these variables. Primary data were collected through an online survey distributed to 250 respondents who had purchased electronic products in Indonesia within the past six months. The results of multiple regression analysis indicate that brand positioning (β = 0.52) and consumer knowledge (β = 0.41) significantly influence brand attitude. Additionally, brand attitude significantly affected purchase decisions (β = 0.65). Mediation tests further reveal that brand attitude mediates between brand positioning, consumer knowledge, and purchase decisions. These findings provide valuable insights for companies to design more effective marketing strategies by strengthening brand positioning and enhancing consumer knowledge, ultimately positively impacting purchase decisions. Firms must ensure that these three elements—precise brand positioning, in-depth consumer knowledge, and a positive brand attitude—are well-integrated into their marketing strategies to achieve optimal outcomes.</p> 2025-01-30T00:00:00+07:00 Copyright (c) 2025 Aat Ruchiat Nugraha, Diah Fatma Sjoraida https://journal.lembagakita.org/index.php/IJMSIT/article/view/3681 Investigation of Financial Performance by Non-Financial Factors of State Hospital at Semarang 2025-01-18T10:06:59+07:00 Rahani Risna Ditha rrditha.ditha@gmail.com Jaluanto Sunu Punjul Tyoso jaluanto@untagsmg.ac.id Caecilia Sri Haryanti caeciliaharyanti@gmail.com Muchayatin Muchayatin chayailmu@gmail.com <p>Generally financial performance research based on financial tools analyzes, and were rare using other tools. This study uses a quantitative research design to systematically analyze the impact of non-financial performance, financial applications, workload, education and training, and employee workload on the financial performance of Government Hospitals. This study used a sample of 62 government hospital employees. The data were collected through surveys and structured questionnaires, which will be statistically analyzed to identify correlations and cause-and-effect relationships among variables. The predictive value obtained from the data analysis in this study was greater than 0.00-0.05, confirming the accuracy of the research model. This indicates that the effective use of financial apps helps hospitals improve their financial performance, which is its path coefficient about 0,650. It can ultimately support the achievement of set targets and financial goals. Education and training are path coefficient about 0,380 have a significant positive effect on financial performance. These findings further support the evidence that investing in employee training is crucial for improving financial performances, especially in hospitals.</p> 2025-02-03T00:00:00+07:00 Copyright (c) 2025 Rahani Risna Ditha, Jaluanto Sunu Punjul Tyoso, Caecilia Sri Haryanti, Muchayatin Muchayatin https://journal.lembagakita.org/index.php/IJMSIT/article/view/3559 The Influence of Product Quality and Brand Image on Loyalty Through Consumer Satisfaction on Honda Automatic Motorcycles in Palembang City 2024-12-29T05:03:37+07:00 M. Ahlun Nizar ahlunnizar1818@gmail.com Sri Rahayu sri_rahayu@um-palembang.ac.id Zaleha Trihandayani zalehatrihandayani.feb@gmail.com <p>Research showed determine the effect while product high quality and brand image by good customer loyalty through satisfy with Honda brand automatic motorcycles Palembang City. Condition this research have associative type. The variables used are product quality, good brand image, consumer satisfaction and consumer loyalty. A sample of 100 people was select to accidental sample. Data in reseach used is primary data and make a questionare data wich collectif method. Data when analysis technique is method modeling structural equation (SEM) with the Lisrel Program Application. The results in this research of indicate this study are: Product have quality and showed image brand have a value of positif and effect significant to customer satisfaction. Product quality and brand image have a positif and effect of significant on costumer loyalty. Satisfaction has customer no effect significant to customers make the loyalties. Meanwhile, consumer satisfaction strengthens the influence by high product make the quality have brand image costumer loyalty.</p> 2025-02-10T00:00:00+07:00 Copyright (c) 2025 Zaleha Trihandayani https://journal.lembagakita.org/index.php/IJMSIT/article/view/3637 The Effect of Financial Ratios and Company Size on Stock Price (Empirical Study on Jakarta Islamic Index 70) 2025-01-13T14:02:20+07:00 Hani Lutpiah Sungkar lutfiahanisungkar@gmail.com Suryo Budi Santoso suryobs@gmail.com Wida Purwidianti widapurwidianti@ump.ac.id Eko Hariyanto ekoh0361@gmail.com <p>This study aims to find empirical evidence regarding the effect of several financial ratios, the population in this study are companies listed in the Jakarta Islamic Index 70 (JII70) index during the 2021-2023 period. The method used is quantitative with data analysis using multiple linear regression. The research sample was obtained from the IDX database and selected using the purposive sampling method with a total eligible sample of 43 companies for three years, resulting in 129 data. The results showed that Earning Per Share (X1), Return on Eqity (X2) and Price to Earnings Ratio (X4) had a positive and significant effect on stock price, Firm Size (X6) had a negative effect on stock price, but the variables Net Profit Margin (X3), Debt to Equity Ratio (X5) had no effect on Stock Price (Y).</p> 2025-02-11T00:00:00+07:00 Copyright (c) 2025 Hani Lutpiah Sungkar https://journal.lembagakita.org/index.php/IJMSIT/article/view/3781 Exploring Key Determinants of Customer Satisfaction and Loyalty: Strategies for Business Sustainability in the Modern Era 2025-02-05T15:12:00+07:00 Nany Budi Hardjayanti naniramadhana@gmail.com Amirah Andika Rifdayanti amirahandikarifdayanti_uin@radenfatah.ac.id Satrya Bayu irawan satryabayu@yahoo.com <p>This study aims to explore the factors that influence customer satisfaction and loyalty as key elements for business sustainability in the modern era. The research employs a quantitative approach with a causal-explanatory survey design involving 200 respondents who are active customers of a company. The independent variables analyzed include product quality, price, customer service, innovation, and loyalty programs, with customer satisfaction and loyalty serving as the dependent variables. Data was analyzed using multiple linear regression to assess the impact of each independent variable on the dependent variables, alongside validity, reliability, and classical assumption tests to ensure model validity. The results show that all independent variables have a positive and significant effect on customer satisfaction and loyalty. Product quality is the most dominant factor (β = 0.46, p = 0.000), followed by customer service (β = 0.33, p = 0.000), innovation (β = 0.21, p = 0.001), loyalty programs (β = 0.18, p = 0.002), and price (β = 0.14, p = 0.007). Additionally, customer satisfaction was found to have a significant relationship with customer loyalty (β = 0.68, p = 0.000). These findings suggest that increasing satisfaction directly contributes to customer loyalty, which has implications for business sustainability. The study recommends that companies focus on improving product quality, innovation, customer service, and loyalty programs to enhance customer satisfaction and loyalty. Competitive pricing strategies should also be optimized to attract a broader market segment. In conclusion, understanding and managing these factors can support business sustainability in an increasingly competitive environment.</p> 2025-02-11T00:00:00+07:00 Copyright (c) 2025 Nany Budi Hardjayanti, Amirah Andika Rifdayanti , Satrya Bayu irawan https://journal.lembagakita.org/index.php/IJMSIT/article/view/3578 The Influence of Financial Technology and Financial Literacy on Financial Behavior in the Digital Era 2024-12-31T18:04:13+07:00 Nugraha Rasyid nugraharasyid36@gmail.com Goso Goso goso@umpalopo.ac.id Muhammad Ikbal ikbalstiem@gmail.com <p>This study was conducted to determine the effect of financial technology and financial literacy on the financial behavior of the Sukamaju village community. Data were collected by distributing questionnaires through Google Form media using a Likert scale. was the population in this study millennial generation aged 19-39 years. The variables used in this study were financial technology and financial literacy as independent variables and financial behavior as the dependent variable. This study approach by uses a quantitative collecting primary data. The sampling technique used in this study used the Slovin formula with a 10% margin of error so. that the number of samples determined was 100 respondents The data analysis technique used was to test the quality of primary data with validity and reliability tests, followed by multiple linear regression analysis with determination coefficient tests, partial and simultaneous significant tests using SPSS 25. Based on financial behavior the financial literacy results, partially affects financial behavior, simultaneously financial technology and financial literacy affect the financial of the analysis and discussion using multiple linear regression, it was concluded that partially financial technology affects behavior of the millennial generation of Sukamaju village.</p> 2025-02-12T00:00:00+07:00 Copyright (c) 2025 Nugraha Rasyid https://journal.lembagakita.org/index.php/IJMSIT/article/view/3764 The Effect of Transformational Leadership Style on Employee Performance Through Employee Engagement as An Intervening Variable in The Indonesian Quarantine Agency 2025-02-01T15:53:40+07:00 Edi Sugiono edisugiono33@yahoo.com Suwarno Tri Widodo suwarnowidodo3@gmail.com <p>Human resources are a crucial asset for any organization, with employee performance playing a key role in achieving organizational objectives. Leadership, particularly transformational leadership, is one of the significant factors influencing employee performance as it enhances work motivation. Additionally, organizational commitment and employee engagement are essential elements that contribute to improving employee performance. Employee engagement serves as an intervening variable that mediates the relationship between transformational leadership and employee performance. The study employs a quantitative method with an associative approach to determine the relationship between these variables. Data collection was conducted using questionnaires, and the analysis was performed with SmartPLS software. The variables in this study include transformational leadership as the independent variable, employee engagement as the intervening variable, and employee performance as the dependent variable. The validity test results indicate that all items meet the required validity standards, while the reliability test results show that all variables have Cronbach's Alpha values above 0.6, indicating reliable measurements. Furthermore, transformational leadership also significantly enhances employee engagement, which, in turn, positively affects employee performance. Employee engagement is confirmed to be a mediating variable that strengthens the link between transformational leadership and employee performance. These findings align with the theory that transformational leaders can boost employee engagement by fostering an inspiring work environment, building trust, and promoting innovation.</p> 2025-02-14T00:00:00+07:00 Copyright (c) 2025 Suwarno Tri Widodo https://journal.lembagakita.org/index.php/IJMSIT/article/view/3765 Study Of Financial Ratios and Market Performance in Idx High Dividend 20 Companies: Dividend Payout Ratio as An Intervening Variable 2025-02-01T15:57:46+07:00 Edi Sugiono edisugiono33@yahoo.com Disti Paremono Priatsaleh dparemonopriatsaleh@gmail.com <p>This study aims to examine the impact of profitability, liquidity, and leverage on firm value, using the dividend payout ratio as an intervening variable in companies listed in the IDX High Dividend 20 index for the 2021-2023 period. Evaluating a company's performance is crucial for investors when assessing stock growth and overall company value. Profitability, liquidity, and leverage serve as the primary indicators in this research to determine firm value. The study employs a quantitative approach with secondary data obtained from the financial statements of companies listed on the Indonesia Stock Exchange (IDX). The research sample consists of companies included in the IDX High Dividend 20 index for the 2021-2023 period, with complete data on profitability ratio (ROA), liquidity (CR), leverage (DER), dividend payout ratio (DPR), and firm value (PBV). The findings indicate that high profitability enhances firm value by signaling positive prospects to investors, although its effect in this study is not significant. Liquidity has a positive and significant impact on firm value, reflecting that companies with higher liquidity are more trusted by investors due to their ability to meet short-term obligations. Leverage also influences firm value, particularly when companies use debt for profitable expansion. However, excessive debt usage increases the risk of financial distress. Moreover, dividend policy does not affect firm value, suggesting that investors prioritize capital gains over dividends. Profitability does not influence dividend policy, while liquidity shows a negative but insignificant relationship with it. Conversely, leverage affects dividend policy, indicating that higher debt levels have a significant impact on dividend distribution decisions.</p> 2025-02-14T00:00:00+07:00 Copyright (c) 2025 Disti Paremono Priatsaleh https://journal.lembagakita.org/index.php/IJMSIT/article/view/3508 Analysis of Village Fund Use in Improving Community Welfare in Baebunta District North Luwu Regency 2024-12-22T12:28:07+07:00 Ardian kelana ardiankelann026@gmail.com Ketut Patra ketutpatra@umpalopo.ac.id Muh. Ikbal muhammadikbal@umpalopo.ac.id <p>This study aims to determine and explain the influence of the use of village funds in improving community welfare in Baebunta District, North Luwu Regency. This study uses a descriptive quantitative approach using a questionnaire instrument for data collection. The population in this study was 150 Heads of Families with 5 villages determining the sample using the slovin formula so that the number of samples was 109 Heads of Families. The results of partial testing produced the variable of the influence of village funds having a significant influence on community welfare, thus it was concluded that the use of village funds in Baebunta District, North Luwu Regency greatly improved the welfare of its people.</p> 2025-02-15T00:00:00+07:00 Copyright (c) 2025 Ardian Kelana, Ketut Patra, Muh. Ikbal https://journal.lembagakita.org/index.php/IJMSIT/article/view/3768 The Impact of Work-Life Balance on Turnover Intention with Burnout as An Intervening Variable in The Indonesian Quarantine Agency 2025-02-01T16:08:01+07:00 Edi Sugiono edisugiono33@yahoo.com Apris Beniawan aprisbeniawan42@gmail.com <p>Human resources are a crucial element in a company's success in achieving its goals and objectives. Employees, as the company’s assets, play an important role in realizing the company's vision, mission, and strategies. Therefore, employee welfare needs to be addressed to ensure optimal performance quality and reduce high turnover rates. Turnover, or employee attrition, is a serious challenge for companies, especially when the employees leaving are those with expertise, experience, and strategic positions. High turnover intention can lead to significant recruitment costs and hinder the effectiveness of the company. The main factors influencing turnover intention are work-life balance and burnout. Poor work-life balance can lead to stress, fatigue, and an imbalance between personal life and work, which contributes to burnout. Burnout itself is a form of work-related stress that causes employees to experience intense physical, emotional, and mental exhaustion, thus increasing the likelihood of them leaving the company. This study integrates work-life balance, burnout, and turnover intention into a more comprehensive analysis framework, which has not been widely explored in previous research. This research focuses on middle-level employees in Indonesia who are vulnerable to turnover due to high job demands, work stress, and lack of legal certainty regarding job identity. The research method used is quantitative with a descriptive and associative approach to analyze the relationships between these variables. The results of the study show that work-life balance does not have a significant impact on turnover intention, but plays a role in reducing burnout. Meanwhile, burnout has a direct impact on turnover intention, indicating that high levels of work fatigue contribute to employees’ decisions to leave the company.</p> 2025-02-16T00:00:00+07:00 Copyright (c) 2025 apris beniawan https://journal.lembagakita.org/index.php/IJMSIT/article/view/3770 The Effect of Employee Empowerment and Policy Implementation on The Quality of Public Services with Job Satisfaction as An Intervening Variable at The Indonesian Quarantine Agency 2025-02-01T16:10:14+07:00 Edi Sugiono edisugiono33@yahoo.com Akhmad Alfaraby alfarabyakhmad7@gmail.com <p>The success of an organization in achieving its objectives and addressing both external and internal challenges largely depends on the quality of its human resources (HR). Employee development through empowerment is key to improving organizational performance. HR empowerment involves granting authority, developing competencies, and assigning responsibilities, while also creating an organizational culture that fosters employee self-confidence. However, the implementation of empowerment policies often faces challenges, particularly in the context of complex bureaucratic structures. This study aims to analyze the relationship between HR empowerment, policy implementation, and the quality of public service at the Indonesian Quarantine Agency (Barantin). The research method used is a survey with an explanatory approach, and data analysis is conducted using SmartPLS software. The results show that employee empowerment does not significantly affect the quality of public service, likely due to suboptimal implementation and a rigid bureaucratic structure. In contrast, policy implementation has a positive impact on the quality of public service, as clear and effective policies can enhance service efficiency and accountability. Furthermore, employee empowerment has a positive effect on job satisfaction, which in turn contributes to improving the quality of public service. The study also finds that job satisfaction acts as a mediator between employee empowerment and the quality of public service, as well as between policy implementation and the quality of public service. Therefore, strategies to improve public service quality at Barantin need to integrate efforts to empower employees and implement effective policies, focusing on enhancing employee job satisfaction. Thus, this study contributes to the development of a more adaptive and responsive policy implementation model to meet community needs, thereby improving the overall quality of public service.</p> 2025-02-16T00:00:00+07:00 Copyright (c) 2025 Akhmad Alfaraby https://journal.lembagakita.org/index.php/IJMSIT/article/view/3771 The Influence of Organizational Culture on Organizational Citizenship Behavior (OCB) With Job Satisfaction as An Intervening Variable at The Indonesian Quarantine Agency 2025-02-01T16:13:54+07:00 Edi Sugiono edisugiono33@yahoo.com Acang Nurhasan acang7195@gmail.com <p>This study aims to analyze the influence of Organizational Culture on Organizational Citizenship Behavior (OCB) with Job Satisfaction as an intervening variable at the Indonesian Quarantine Agency. Human Resource Management plays a crucial role in organizational effectiveness, one of which is through the application of OCB that can improve overall organizational productivity. OCB is a voluntary behavior exhibited by employees to assist in organizational productivity without any formal obligation. This research uses an explanatory research method with a quantitative approach. Data were collected through questionnaires distributed to 108 employees of the Indonesian Quarantine Agency and analyzed using SmartPLS 3 software. The findings show that Organizational Culture has a positive and significant effect on OCB. A strong organizational culture encourages employees to collaborate, create a stable work environment, and develop skills and experiences that contribute to OCB behavior. Furthermore, Organizational Culture also significantly affects Job Satisfaction. An innovative, stable, and collaborative work environment motivates employees to feel more satisfied with their work, which in turn enhances their work motivation. Another finding in this study is that Job Satisfaction acts as an intervening variable that strengthens the relationship between Organizational Culture and OCB. With these findings, it is expected that the Indonesian Quarantine Agency will pay more attention to the implementation of Organizational Culture that supports employee job satisfaction. The organization can strengthen its work culture by increasing employee involvement in decision-making processes, providing career development opportunities, and creating a work environment that supports collaboration and innovation. Thus, it is hoped that a positive organizational culture will continue to be maintained to enhance team effectiveness and overall organizational productivity.</p> 2025-02-16T00:00:00+07:00 Copyright (c) 2025 Acang Nurhasan