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Keywords: "Service quality"

The Effect of Employee Empowerment and Policy Implementation on The Quality of Public Services with Job Satisfaction as An Intervening Variable at The Indonesian Quarantine Agency

Authors: Edi Sugiono, Akhmad Alfaraby

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Edi Sugiono: Nasional University
Akhmad Alfaraby: Nasional University
Pages: 151-159
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DOI:  10.35870/ijmsit.v5i1.3770
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The Influence of Compensation and Workload on the Quality of Health Services in Hospitals with the Effectiveness of Electronic Medical Records as a Mediating Variable

Authors: Mugi Rahayu Pangestuti , Yusuf Alam Romadhon, Rini Kuswati

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Mugi Rahayu Pangestuti : Universitas Muhammadiyah Surakarta
Yusuf Alam Romadhon: Universitas Muhammadiyah Surakarta
Rini Kuswati: Universitas Muhammadiyah Surakarta
Pages: 285-296
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DOI:  10.35870/ijmsit.v4i2.2934
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Regression and Correlation Analysis in Assessing Factors Influencing Customer Satisfaction in the Healthcare Sector

Authors: Welly Surjono

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Welly Surjono: Universitas Sangga Buana
Pages: 1-10
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DOI:  10.35870/ijmsit.v5i1.3406
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Effect of Product Quality and Service Quality Against Consumer Satisfaction Case Study On UKM Wawarungan Ijot, Cimahi City

Authors: Ega Nurhaidah Sari, Doni Dirgantara Asikin

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Ega Nurhaidah Sari: Pasim National University
Doni Dirgantara Asikin: Pasim National University
Pages: 175-184
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DOI:  10.35870/ijmsit.v3i2.1448
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The Effect of Social Media and Service Quality on Patient Loyalty with Satisfaction as Mediation at Mojosongo Clinic 1

Authors: Rahmad Setia Budi, Edy Purwo Saputro, Yusuf Alam R

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Rahmad Setia Budi: Universitas Muhammadiyah Surakarta
Edy Purwo Saputro: Universitas Muhammadiyah Surakarta
Yusuf Alam R: Universitas Muhammadiyah Surakarta
Pages: 293-302
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DOI:  10.35870/ijmsit.v3i2.1874
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Store Atmosphere Analysis Moderates the Effect of Food and Beverage Quality and Service Quality on Consumer Satisfaction at Atlas Coffee and Bike in Pekanbaru City

Authors: Widya Handayani, Irham Fahmi, Sayed Mahdi, Zulfadli

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Widya Handayani: Riau University
Irham Fahmi: Syiah Kuala University
Sayed Mahdi: Syiah Kuala University
Zulfadli: Syiah Kuala University
Pages: 32-36
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DOI:  10.35870/ijmsit.v2i2.774
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The Role of Service Quality, Trust and Location in Increasing Café Customer Repurchase Intention

Authors: Arie Setyawan, Alfian Perdana Putra, Dwi Aprilia Nurhaliza, Gustiani, Muhammad Mandalla Faradis, Nurul Qomariah

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Arie Setyawan: Muhammadiyah University of Jember
Alfian Perdana Putra: Muhammadiyah University of Jember
Dwi Aprilia Nurhaliza: Muhammadiyah University of Jember
Gustiani: Muhammadiyah University of Jember
Muhammad Mandalla Faradis: Muhammadiyah University of Jember
Nurul Qomariah: Muhammadiyah University of Jember
Pages: 39-46
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DOI:  10.35870/ijmsit.v3i1.939
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A Study of The Relationship Among Shopee E-commerce Platform E-service Quality, E-trust, E-customer Satisfaction and Behavioral Intentions of Online Shopping Customers

Authors: Galih Pratama, Erlita Ridanasti

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Galih Pratama: Islamic University of Indonesia
Erlita Ridanasti: Islamic University of Indonesia
Pages: 266-279
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DOI:  10.35870/ijmsit.v3i2.1820
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Application of The Technology Acceptance Model in Measuring Customer Satisfaction and Loyalty

Authors: Muh Tasrif, Anton Agus Setiawan, Edy Purwo Saputro, Kussudyarsana

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Muh Tasrif: Muhammadiyah University of Surakarta
Anton Agus Setiawan: Muhammadiyah University of Surakarta
Edy Purwo Saputro: Muhammadiyah University of Surakarta
Kussudyarsana: Muhammadiyah University of Surakarta
Pages: 84-92
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DOI:  10.35870/ijmsit.v3i1.1049
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Whether Service Quality, Price and Location Can Increase Purchasing Decisions for Mobile Phones and Accecories

Authors: Desy Yanti Anggreni, Sri Sarbini, Wahyoe Herlyana Dewi, Karjono, Samsul Hadi, Nurul Qomariah

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Desy Yanti Anggreni: Muhammadiyah University of Jember
Sri Sarbini: Muhammadiyah University of Jember
Wahyoe Herlyana Dewi: Muhammadiyah University of Jember
Karjono: Muhammadiyah University of Jember
Samsul Hadi: Muhammadiyah University of Jember
Nurul Qomariah: Muhammadiyah University of Jember
Pages: 47-53
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DOI:  10.35870/ijmsit.v3i1.943
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The Effect of Islamic Service Quality on Customer Satisfaction and Loyalty in Islamic Banks in Indonesia

Authors: Anjelisa, Indah Fatmawati, Nuryakin

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Anjelisa: Muhammadiyah University Yogyakarta
Indah Fatmawati: Muhammadiyah University Yogyakarta
Nuryakin: Muhammadiyah University Yogyakarta
Pages: 70-74
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DOI:  10.35870/ijmsit.v3i1.1041
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The Relationship Between Performance Management and The Quality of Animal, Fish, and Plant Quarantine Services

Authors: Apris Beniawan, Lijan Poltak Sinambela

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Apris Beniawan: Nasional University
Lijan Poltak Sinambela: Nasional University
Pages: 32-38
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DOI:  10.35870/ijmsit.v5i1.3621
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Exploring Key Determinants of Customer Satisfaction and Loyalty: Strategies for Business Sustainability in the Modern Era

Authors: Nany Budi Hardjayanti, Amirah Andika Rifdayanti , Satrya Bayu irawan

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Nany Budi Hardjayanti: Universitas Nani Bili Nusantara Sorong
Amirah Andika Rifdayanti : Raden Fatah State Islamic University Palembang
Satrya Bayu irawan: Universitas Nani Bili Nusantara Sorong
Pages: 107-115
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DOI:  10.35870/ijmsit.v5i1.3781
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The Influence of Quality of Service and Customer Satisfaction With Customer Loyalty at PT. Bank Shinhan Indonesia Bandung Cihampelas Branch

Authors: Wala Erpurini

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Wala Erpurini: Universitas Pasundan Bandung
Pages: 1-8
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DOI:  10.35870/ijmsit.v1i1.227
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The Influence of Service Quality, Brand Image, and Customer Satisfaction on Customer Loyalty of Bekam Therapy Center Jember

Authors: Deddy Dwi Purnomo, Anindya Restu Permana, Dedy Irawan, Nurul Qomariah

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Deddy Dwi Purnomo: Universitas Muhammadiyah Jember
Anindya Restu Permana: Universitas Muhammadiyah Jember
Dedy Irawan: Universitas Muhammadiyah Jember
Nurul Qomariah: Universitas Muhammadiyah Jember
Pages: 157-164
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DOI:  10.35870/ijmsit.v3i2.1309
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Assessing Future Purchase Intentions in E-Commerce: An Empirical Study on Digital Consumers

Authors: Rorlen, Margarita Ekadjaja, Christiandinata Tjandra Bravo

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Rorlen: Universitas Tarumanagara
Margarita Ekadjaja: Universitas Tarumanagara
Christiandinata Tjandra Bravo: Universitas Tarumanagara
Pages: 288-294
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DOI:  10.35870/ijmsit.v5i2.4736
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The Impact of Online Reviews and Ratings on Consumer Purchasing Decisions on E-commerce Platforms

Authors: Rachmiani, Nabila Kintan Oktadinna, Tribowo Rachmat Fauzan

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Rachmiani: Institut Tekhnologi Sains Muhammadiyah Kolaka Utara
Nabila Kintan Oktadinna: ITB Bina Sriwijaya Palembang
Tribowo Rachmat Fauzan: Padjadjaran University
Pages: 504-515
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DOI:  10.35870/ijmsit.v4i2.3373
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Transformation of Human Resource Management to Increase Work Process Efficiency at Indonesian Quarantine Agency (A Study on The Implementation of Lean Management in Human Resource Management)

Authors: Suwarno Tri Widodo, Lijan Poltak Sinambela

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Suwarno Tri Widodo: Nasional University
Lijan Poltak Sinambela: Nasional University
Pages: 11-19
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DOI:  10.35870/ijmsit.v5i1.3618
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Performance Analysis of Certification Institutions of Marine and Fisheries Professions from 2019 to 2023

Authors: Imron Natsir, Eny Triastuti

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Imron Natsir: Universitas PTIQ Jakarta
Eny Triastuti: STIE Kalpataru Cibinong
Pages: 411-419
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DOI:  10.35870/ijmsit.v4i2.3090
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Digital Transformation in Banking Management: Optimizing Operational Efficiency and Enhancing Customer Experience

Authors: Yuli Alam, Siti Nur Azizah, Caroline

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Yuli Alam: ITB Bina Sriwijaya Palembang
Siti Nur Azizah: Muhammadiyah University Purwokerto
Caroline: Universitas Sultan Fatah
Pages: 46-55
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DOI:  10.35870/ijmsit.v5i1.3646
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Factors Influencing Online Shopping Decisions in the Fashion Industry

Authors: Welly Surjono

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Welly Surjono: Universitas Sangga Buana
Pages: 297-311
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DOI:  10.35870/ijmsit.v4i2.3004
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