Published: 2024-04-30

Pengaruh Kualitas Pelayanan, Fasilitas dan Lokasi Terhadap Kepuasan Pasien Pada Rumah Sakit XY

DOI: 10.35870/emt.v8i2.2383

Wahyu Thahara Kusumaning Putri, Moh. Agung Surianto
  • Wahyu Thahara Kusumaning Putri: Universitas Muhammadiyah Gresik , Indonesia . image/svg+xml
  • Moh. Agung Surianto: Universitas Muhammadiyah Gresik , Indonesia . image/svg+xml
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Abstract

The purpose of this research was to determine and analyze the influence of service quality, facilities, and location on patient satisfaction at XY Hospital. In this research, the sample size was taken using the Slovin formula, totaling 338 respondens. The sampling technique used nonprobability sampling. Data was taken using a questionnaire which was measured using a Likert scale. This research uses multiple linear regression analysis with the help of SPSS version 25 software. The results of this research show that Facilities have a partial influence on Patient Satisfaction, but Service Quality and Location do not have a partial influence on Patient Satisfaction. The results of this research also show that Service Quality, Facilities and Location simultaneously influence Patient Satisfaction.

Keywords

Service Quality ; Facilities ; Location ; Patient Satisfaction

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How to Cite

Putri, W. T. K., & Surianto, M. A. (2024). Pengaruh Kualitas Pelayanan, Fasilitas dan Lokasi Terhadap Kepuasan Pasien Pada Rumah Sakit XY. Jurnal EMT KITA, 8(2), 811-821. https://doi.org/10.35870/emt.v8i2.2383
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This article has been peer-reviewed and published in the Jurnal EMT KITA. The content is available under the terms of the Creative Commons Attribution 4.0 International License.

  • Issue: Vol. 8 No. 2 (2024)

  • Section: Articles

  • Published: %750 %e, %2024

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Author Biographies
Wahyu Thahara Kusumaning Putri
Google Scholar ResearchGate ORCID

Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Muhammadiyah Gresik, Kabupaten Gresik, Provinsi Jawa Timur, Indonesia

Moh. Agung Surianto
Google Scholar ResearchGate ORCID

Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Muhammadiyah Gresik, Kabupaten Gresik, Provinsi Jawa Timur, Indonesia

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