The inaugural issue of the International Journal of Management Science and Information Technology (January-June 2021) presents a collection of six scholarly articles encompassing diverse domains within management science and information technology. The publication features research on the correlation between service quality, customer satisfaction, and customer loyalty in the banking sector, providing empirical insights into customer retention factors within financial institutions. Additionally, the journal addresses the optimization of debtor information systems for mitigating financing challenges in Islamic rural banks in Aceh Province, highlighting the critical role of effective information systems in credit risk management.

The journal also examines promotional strategies influencing service utilization decisions in the logistics industry, offering analytical perspectives on marketing effectiveness in competitive service environments. Another significant contribution involves the implementation of decision support systems utilizing the Simple Additive Weighting method for agricultural production target fulfillment, demonstrating the practical application of information technology in agricultural supply chain management. The publication further explores work-life balance dynamics within the context of remote work arrangements during the COVID-19 pandemic, providing valuable insights into organizational adaptation to unprecedented workplace transformations. The journal also investigates the mediating role of motivation in the relationship between transformational leadership and employee performance, elucidating the complex interplay between leadership approaches and workforce productivity.

This issue collectively represents a substantial contribution to the academic discourse on management science and information technology, addressing contemporary challenges in customer relationship management, financial information systems, marketing strategy, decision support technologies, human resource management, and organizational leadership. The research presented demonstrates both theoretical significance and practical applicability in addressing contemporary business and technological challenges, particularly within the context of organizational adaptation to pandemic-induced transformations.