Published: 2024-07-08
Efektivitas Penggunaan Aplikasi WargaKu dalam Meningkatkan Pelayanan Publik di Kota Surabaya
DOI: 10.35870/ljit.v2i2b.2855
Vara Riya Adilita, Imelda Dian Rahmawati
Abstract
This study investigates the effectiveness of the "WargaKu" mobile application in enhancing public services in Surabaya. The "WargaKu" app facilitates public complaints and interactions between citizens and the local government. Using a quantitative descriptive method, data were collected through online questionnaires distributed to 40 respondents. The results show that the "WargaKu" app significantly improves service efficiency, transparency, and responsiveness. It enables real-time reporting and tracking of complaints, resulting in quicker resolution and higher citizen satisfaction. The study concludes that the "WargaKu" app effectively enhances public service delivery in Surabaya.
Keywords
Public service ; Mobile application ; WargaKu ; Surabaya ; Effectiveness
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Article Information
This article has been peer-reviewed and published in the LANCAH: Jurnal Inovasi dan Tren. The content is available under the terms of the Creative Commons Attribution 4.0 International License.
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Issue: Vol. 2 No. 2b (2024)
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Section: Articles
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Published: July 8, 2024
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License: CC BY 4.0
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Copyright: © 2024 Authors
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DOI: 10.35870/ljit.v2i2b.2855
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Vara Riya Adilita
Program Studi Administrasi Publik, Universitas Muhammadiyah Sidoarjo, Sidoarjo, Jawa Timur, Indonesia
Imelda Dian Rahmawati
Program Studi Administrasi Publik, Universitas Muhammadiyah Sidoarjo, Sidoarjo, Jawa Timur, Indonesia
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