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Keywords: "customer expectations"

The Influence of Service Quality, Customer Value and Customer Expectations on Customer Satisfaction of Commuter Line Train Services

Authors: Ratnawita Ratnawita, Bord Nandre Aprila, Abdurohim, Eki Candra, Tengku Kespandiar

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Ratnawita Ratnawita: Affiliation not provided
Bord Nandre Aprila: Affiliation not provided
Abdurohim: Affiliation not provided
Eki Candra: Affiliation not provided
Tengku Kespandiar: Affiliation not provided
Pages: 322-326
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DOI:  10.35870/jemsi.v9i2.1035
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Pengaruh Kualitas Layanan dan Harga Terhadap Kepuasan Pelanggan Netflix di Indonesia

Authors: Deden Sukriyansyah, Arif Fadillah

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Deden Sukriyansyah: Affiliation not provided
Arif Fadillah: Affiliation not provided
Pages: 3111-3121
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DOI:  10.35870/jemsi.v11i5.4520
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Faktor-Faktor yang Mempengaruhi Keputusan Konsumen dalam Memilih Maxim Sebagai Media Tranportasi Online di Kota Kupang

Authors: Aleksander Serapion Yehugen, Yosefa Silina Fangidae, Blasius Noven Robinson Banfatin, Yohanes Pemandi Lian

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Aleksander Serapion Yehugen: Affiliation not provided
Yosefa Silina Fangidae: Affiliation not provided
Blasius Noven Robinson Banfatin: Affiliation not provided
Yohanes Pemandi Lian: Affiliation not provided
Pages: 10-15
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DOI:  10.35870/jemsi.v11i1.3448
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