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Keywords: "Customer Satisfaction and Customer Loyalty"

Analysis Of The Influence Of Customer Satisfaction, Customer Value And Service Quality On Customer Loyalty Of State-Owned Bank In Indonesia

Authors: Zunan Setiawan, Donny Dharmawan, Loso Judijanto, Ita Nurcholifah, Suryani

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Zunan Setiawan: Universitas Ahmad Dahlan
Donny Dharmawan: Universitas Krisnadwipayana
Loso Judijanto: IPOSS Jakarta Indonesia
Ita Nurcholifah: IAIN Pontianak
Suryani: Universitas Al-Khairiyah
Pages: 2573-2580
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DOI:  10.35870/jemsi.v9i6.1683
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The Role of Customer Satisfaction and Service Quality on Customer Loyalty: Case Study of M-Banking Services

Authors: I Wayan Gede Antok Setiawan Jodi, Sherry Adelia, Khamaludin, Prety Diawati, Ratnawita

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I Wayan Gede Antok Setiawan Jodi: Universitas Mahasaraswati Denpasar
Sherry Adelia: Universitas Muhammadiyah
Khamaludin: Universitas Islam Syekh Yusu
Prety Diawati: Sekolah Vokasi-Universitas Logistik dan Bisnis Internasional
Ratnawita: STIMA IMM
Pages: 285-289
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DOI:  10.35870/jemsi.v9i2.1018
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The Effect of Promotion, E-Service Quality and Price on Customer Satisfaction and Its Implication on Loyalty of Tokopedia Customers

Authors: Frans Sudirjo, Vivid Violin, Akmal Abdullah, Ifadhila, Muhammad Subhan Iswahyudi

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Frans Sudirjo: Universitas 17 Agustus 1945 Semarang
Vivid Violin: Politeknik Maritim AMI Makassar
Akmal Abdullah: Politeknik Pertanian Negeri Pangkep
Ifadhila: Politeknik Pertanian Negeri Pangkajene
Muhammad Subhan Iswahyudi: ICTCS-Indonesian Center for Team Coaching Studies
Pages: 1724-1728
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DOI:  10.35870/jemsi.v9i5.1473
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The Effect of Perceived Value Using the Gamification Program on Customer Loyalty through Customer Satisfaction as an Intervening Variable (Study on Dana E-Wallet Application Users)

Authors: Chandra Deri Andika, Mahrinasari, Dwi Asri Siti Ambarwati

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Chandra Deri Andika: Management Department, University of Lampung, Lampung, Indonesia
Mahrinasari: Management Department, University of Lampung, Lampung, Indonesia
Dwi Asri Siti Ambarwati: Management Department, University of Lampung, Lampung, Indonesia
Pages: 1679-1690
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DOI:  10.35870/jemsi.v9i4.1472
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The Role of Customer Satisfaction and Brand Image on Customer Loyalty of Cellular Telecommunication Operator Company

Authors: Sherry Adelia, Miranti Pradipta Utami, Sarwo Eddy Wibowo, Ratnawita, Sudianto

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Sherry Adelia: Universitas Muhammadiyah
Miranti Pradipta Utami: Politeknik Lembaga Pendidikan dan Pengembangan Profesi Indonesia
Sarwo Eddy Wibowo: Politeknik Negeri Samarinda
Ratnawita: STIMA IMMI
Sudianto: Ibnu Sina University
Pages: 405-410
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DOI:  10.35870/jemsi.v9i2.1059
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Pengaruh Perceived Value Terhadap Revisit Intention dengan Customer Satisfaction dan Customer Trust Sebagai Variabel Mediasi Pada Restoran Hotel Bintang 5 di Surabaya

Authors: Diva Liliani, Agustinus Nugroho, Thomas Stefanus Kaihatu

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Diva Liliani: Universitas Ciputra
Agustinus Nugroho: Universitas Ciputra
Thomas Stefanus Kaihatu: Universitas Ciputra
Pages: 2049-2061
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DOI:  10.35870/jemsi.v11i4.4266
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Pengaruh Customer Satisfaction dan E-Service Quality Terhadap Customer Loyalty Pada Pengguna Lazada

Authors: Karina Febriyanti, Dadan Abdul Aziz Mubarok, Nunung Ayu Sofiati

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Karina Febriyanti: Universitas Indonesia Membangun
Dadan Abdul Aziz Mubarok: Universitas Indonesia Membangun
Nunung Ayu Sofiati: Universitas Indonesia Membangun
Pages: 984-997
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DOI:  10.35870/jemsi.v11i2.3950
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Pengaruh Brand Image, Brand Satisfaction dan Brand Trust Terhadap Brand Loyalty Pelanggan Outfix di Wilayah Bandung

Authors: Annisa Selly Aprianti, Dadan Abdul Aziz Mubarok

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Annisa Selly Aprianti: Universitas Indonesia Membangun
Dadan Abdul Aziz Mubarok: Universitas Indonesia Membangun
Pages: 2034-2048
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DOI:  10.35870/jemsi.v11i4.4250
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Analysis of The Influence of Customer Satisfaction, Experiental Marketing and Product Quality on Loyalty of Uniqlo Customers

Authors: Anton Yuliansyah, Silvia Ekasari, Endang Meliani, Hery Purnomo, Musran Munizu

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Anton Yuliansyah: Universitas Moch. Sroedji Jember
Silvia Ekasari: STIE Manajemen Bisnis Indonesia
Endang Meliani: Universitas Graha Karya Muara Bulian
Hery Purnomo: Universitas Nusantara PGRI Kediri
Musran Munizu: Hasanuddin University
Pages: 1991-1995
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DOI:  10.35870/jemsi.v9i5.1514
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Analisis Strategi Penerapan Customer Relationship Management Dalam Meningkatkan Kepuasan Pelanggan di Adorable Projects Cimahi

Authors: Rati Kamelia Ismiati, Wardana Wardana

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Rati Kamelia Ismiati: Universitas Teknologi Digital
Wardana Wardana: Universitas Teknologi Digital
Pages: 5499-5508
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DOI:  10.35870/jemsi.v11i6.5196
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Pengaruh Kualitas Produk, Pengalaman Pelanggan dan Kepuasan Pelanggan Terhadap Loyalitas Pelanggan (Studi Pada Pelanggan Marketplace Shopee Di Kota Bandung)

Authors: Sri Meilani, Arie Hendra Saputro

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Sri Meilani: Universitas Indonesia Membangun
Arie Hendra Saputro: Universitas Indonesia Membangun
Pages: 16-31
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DOI:  10.35870/jemsi.v11i1.3466
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Pengaruh Kualitas Layanan dan Harga Terhadap Kepuasan Pelanggan Netflix di Indonesia

Authors: Deden Sukriyansyah, Arif Fadillah

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Deden Sukriyansyah: Universitas Singaperbangsa Karawang
Arif Fadillah: Universitas Singaperbangsa Karawang
Pages: 3111-3121
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DOI:  10.35870/jemsi.v11i5.4520
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Analysis of the Effect of Service Quality on Customer Loyalty and Satisfaction Using Expectation Confirmation Model and Servqual

Authors: Kartika Sari, Hendri Rahmayani Asri, Hantoro Arief Gisijanto, Anggi Paramita Puti Kencana, Ibnu Cahyo Ramadhan

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Kartika Sari: Gunadarma University
Hendri Rahmayani Asri: Gunadarma University
Hantoro Arief Gisijanto: Gunadarma University
Anggi Paramita Puti Kencana: Gunadarma University
Ibnu Cahyo Ramadhan: Gunadarma University
Pages: 812-817
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DOI:  10.35870/jemsi.v9i3.1193
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Analisis Strategi Pemasaran Digital Layanan Indibiz dalam Menjangkau Usaha Kecil dan Menengah di Kota Yogyakarta

Authors: W.M. Rhomas Nabbaro AS, Albari Albari

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W.M. Rhomas Nabbaro AS: Universitas Islam Indonesia
Albari Albari: Universitas Islam Indonesia
Pages: 1001-1011
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DOI:  10.35870/jemsi.v12i1.5729
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The Influence Of E-Customer Satisfaction, E-Service Quality And Sales Promotion On E-Customer Loyalty Of Tokopedia Customers

Authors: Balla Wahyu Budiarto, Putri Ekaresty Haes, Winanto Nawarcono, Ainil Mardiah, Tri Apriyono

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Balla Wahyu Budiarto: Politeknik Perkeretaapian Indonesia Madiun
Putri Ekaresty Haes: University of National Education
Winanto Nawarcono: STIE Nusa Megarkencana
Ainil Mardiah: Universitas Adzkia
Tri Apriyono: STIE Jambatan Bulan
Pages: 2472-2479
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DOI:  10.35870/jemsi.v9i6.1656
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Analisis Pengaruh Kualitas Pelayanan dan Citra Merek Terhadap Kepuasan Pelanggan di Rumah Sakit Dewi Sri Karawang

Authors: Hilman Ismaya, N. Neni Triana, Thomas Nadeak

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Hilman Ismaya: Universitas Buana Perjuangan Karawang
N. Neni Triana: Universitas Buana Perjuangan Karawang
Thomas Nadeak: Universitas Buana Perjuangan Karawang
Pages: 5645-5655
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DOI:  10.35870/jemsi.v11i6.5300
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Analisis Strategi Pemasaran dalam Meningkatkan Penjualan Pada Bengkel Sahabat Motor

Authors: Ajeung Dwi Febian Sukma, Aris Rinaldi

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Ajeung Dwi Febian Sukma: Universitas Teknologi Digital
Aris Rinaldi: Universitas Teknologi Digital
Pages: 1306-1311
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DOI:  10.35870/jemsi.v11i3.4082
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Faktor-Faktor yang Mempengaruhi Keputusan Konsumen dalam Memilih Maxim Sebagai Media Tranportasi Online di Kota Kupang

Authors: Aleksander Serapion Yehugen, Yosefa Silina Fangidae, Blasius Noven Robinson Banfatin, Yohanes Pemandi Lian

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Aleksander Serapion Yehugen: Universitas Katolik Widya Mandira
Yosefa Silina Fangidae: Universitas Katolik Widya Mandira
Blasius Noven Robinson Banfatin: Universitas Katolik Widya Mandira
Yohanes Pemandi Lian: Universitas Katolik Widya Mandira
Pages: 10-15
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DOI:  10.35870/jemsi.v11i1.3448
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Analisis Pengaruh Pengalaman Pengguna, Keamanan Privasi dan Kepuasan Terhadap Repuchase Intention pada Platform E-Commerce

Authors: Seniorita, Mozart Malik Ibrahim, Tri Dessy Fadillah, Titis Nistia Sari, Feni Marnilin, Rahmat Irawan

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Seniorita: Politeknik Pertanian Negeri Pangkajene Kepulauan
Mozart Malik Ibrahim: Perbanas Institute
Tri Dessy Fadillah: Institut Syekh Abdul Halim Hasan Binjai
Titis Nistia Sari: Sultan Ageng Tirtayasa University
Feni Marnilin: Universitas Nusa Bangsa
Rahmat Irawan: Universitas Nusa Bangsa
Pages: 1145-1150
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DOI:  10.35870/jemsi.v11i3.4030
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