Volume 2 No. 1 (January–June 2018) presents studies covering retail service quality enhancement, political institutional strengthening, regional fiscal effectiveness, civil servant productivity, and operational efficiency in firms. The first article assesses service quality perceptions and customer satisfaction in Banda Aceh shopping centers using the SERVQUAL method, identifying gaps between expectations and performance across tangibles, reliability, responsiveness, assurance, and empathy as a basis for service improvement strategies. The second study formulates a model for revitalizing social capital (trust, networks, and norms) to improve the functional performance of members of parliament, emphasizing transparency, public participation, and strengthened ethical representation. Research on Special Autonomy Funds examines the emergence of the flypaper effect in Aceh—whether central transfers (especially special autonomy funds) more strongly stimulate regional spending than efforts to raise own-source revenues—and its implications for fiscal independence. The subsequent study analyzes the influence of the effectiveness of regional tax and user charge collection on the locally generated revenue (PAD) of East Aceh Regency, highlighting the roles of intensification–extensification, taxpayer database quality, and administrative capacity. Factors affecting the work productivity of employees at the Aceh Culture and Tourism Office are examined through variables such as competence, discipline, motivation, work environment, and leadership, with recommendations for targeted training and an output-based performance evaluation system. Finally, the application of the min–max stock method for raw material inventory control at apparel company Gober Indo demonstrates how correctly setting minimum and maximum thresholds can reduce stockout risks and holding costs, supporting smooth production and working capital turnover. Overall, this issue underscores the interconnection between good governance, optimization of resources (human, fiscal, social), and the application of quantitative managerial tools as a foundation for performance improvement across public and private sectors in Aceh.