Efektivitas Manajemen Haji dan Umrah dalam Meningkatkan Kepuasan Jamaah di Indonesia: Sebuah Studi Literatur

Authors

  • Ahmad Chulaivi UIN Syarif Hidayatullah
  • Ibrahim Zaky Khazimi UIN Syarif Hidayatullah
  • Muhamad Ikram UIN Syarif Hidayatullah
  • Abdul Hafiz UIN Syarif Hidayatullah

DOI:

https://doi.org/10.35870/ljit.v2i2b.2957

Keywords:

Hajj Management, Pilgrim Satisfaction, Information Technology, Service Quality

Abstract

The effectiveness of Hajj and Umrah management is a crucial factor in enhancing pilgrims' satisfaction in Indonesia. This study evaluates various aspects of Hajj and Umrah management, including the use of technology, service quality, and logistics management. The findings indicate that technological innovations such as mobile applications and the Integrated Hajj Computerization System (SISKOHAT) significantly improve efficiency and pilgrim satisfaction. Furthermore, adequate accommodation, transportation, and healthcare services greatly influence pilgrim satisfaction. Key recommendations include strengthening information technology infrastructure, human resource training, improving facility quality, and providing comprehensive religious guidance. By adopting more effective management approaches, it is expected that the Hajj and Umrah experience for Indonesian pilgrims can be further enhanced.

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Author Biographies

  • Ahmad Chulaivi, UIN Syarif Hidayatullah

    UIN Syarif Hidayatullah

  • Ibrahim Zaky Khazimi, UIN Syarif Hidayatullah

    UIN Syarif Hidayatullah

  • Muhamad Ikram, UIN Syarif Hidayatullah

    UIN Syarif Hidayatullah

  • Abdul Hafiz, UIN Syarif Hidayatullah

    UIN Syarif Hidayatullah

References

Annisa Nuraddina. 2015. “Pengaruh Kualitas Pelayanan Terhadap Kepuasan Jamaah Umrah Di PT. Neekoi Nuansa Wisata Bekasi 2015.”

ASRINI, KESY. 2022. Skripsi Efektifitas Sistem Pelayanan Haji Dan Umrah Dalam Meningkatkan Kepuasan Jamaah Di PT.ANUGERAH QUBA Mandiri Bengkulu Tahun 2021. www.aging-us.com.

Barri, Aulia Abi. 2017. “FAKTOR FAKTOR YANG MEMPENGARUHI TINGKAT KEPUASAN JAMAAH HAJI TERHADAP PELAYANAN KELOMPOK BIMBINGAN IBADAH HAJI (STUDI KASUS PADA KBIH BINA UMAT).” Skripsi 01: 1–7.

Dalinur, M. Nur. 2020. “Manajemen Penyelenggaraan Ibadah Haji.” Yonetim: Jurnal Manajemen Dakwah 3(1): 17–36.

Farahdina, Silfia Nurul, Mirwan Surya Perdhana, and Lusi Rachmiazasi Masduki. 2021. “Kepuasan Jamaah Haji Kabupaten Rembang Menggunakan Importance Performance Analysis (IPA).” Management and Business Review 5(2): 294–309. doi:10.21067/mbr.v5i2.5930.

Wardhana, Nisrina Kamila, Aditya. 2023. “KEPUASAN KONSUMEN SETELAH LAYANAN HAJI DAN UMRAH DI BUKA KEMBALI PADA MASA PANDEMI COVID-19 ( STUDI KASUS : EBAD WISATA TOUR AND TRAVEL SURABAYA ).” AL-QALAM : Jurnal Ilmiah Keagamaan dan Kemasyarakatan 17(1): 1–16.

Drs. H. Noor Hamid, M. (2020). Manajemen Haji Dan Umrah Mengelola Perjalanan Tamu Allah Ke Tanah Suci. Yogyakarta: Semesta Aksara.

Hafida Firdaus, A. A. (2023). Efektifitas Sistem Pelayanan Haji dan Umroh Dalam Meningkatkan Kepuasan Jamaah di PT. Safara Layanan Utama Probolinggo. Iltizam Journal of Shariah Economic Research, Vol. 7, No.1 (June 2023), pp. 61-72.

Hilma Nurzakiyah Azizah, R. G. (2024). Kepemimpinan Visioner dalam Transformasi Pengelolaan Haji: Penggunaan Smart Card sebagai Solusi Efektif di 2023. Mecca : Journal of Hajj and Umrah Studies, Volume 1 Number 1 (2024).

Resti Wildayati, D. S. (2017). Optimalisasi Pelayanan Haji dalam Meningkatkan Kepuasan Jamaah. Anida (Aktualisasi Nuansa Ilmu Dakwah), Volume 17, Nomor 2, 2017, 165-182.

Zahrotun Munawaroh, M. M. (2015). EFEKTIVITAS SISTEM INFORMASI DAN KOMPUTERISASI HAJI TERPADU (SISKOHAT) DALAM PENYELENGGARAAN IBADAH HAJI. JURNAL ILMU DAKWAH, Vol. 35, No.2, Juli – Desember 2015.

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Published

2024-07-24

Issue

Vol. 2 No. 2b (2024): Special Edition Juli

Section

Articles

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Copyright (c) 2024 Ahmad Chulaivi, Ibrahim Zaky Khazimi, Muhamad Ikram, Abdul Hafiz

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How to Cite

Chulaivi, A., Khazimi, I. Z., Ikram, M., & Hafiz, A. (2024). Efektivitas Manajemen Haji dan Umrah dalam Meningkatkan Kepuasan Jamaah di Indonesia: Sebuah Studi Literatur. LANCAH: Jurnal Inovasi Dan Tren, 2(2b), 894~899. https://doi.org/10.35870/ljit.v2i2b.2957

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