Published: 2026-01-01
Assessing the Effectiveness of COBIT Implementation in Improving IT Operational Performance in Indonesian Enterprises
DOI: 10.35870/jtik.v10i1.5081
Downloads
Abstract
The impact of COBIT implementation on IT operational efficiency, using a mixed- method approach that focuses on quantitative analysis. A total of 387 valid respondents were obtained through stratified random sampling targeting IT professionals from various industry sectors. This study measured improvements in cost reduction, service response time improvement, and security incident reduction. The results indicate that COBIT implementation significantly correlates with an average operational cost reduction of 28.5%, a 34.2% improvement in service response time, and a 41.7% decrease in security incidents. Organizations with a higher COBIT maturity level (Level 4-5) showed better performance compared to Level 2-3. The DSS domain had the highest impact on efficiency (r = 0.847). The developed predictive model explains 74.3% of the variance in operational efficiency. This research offer practical insights for organizations aiming to enhance IT performance through structured governance. The study provides actionable recommendations, including prioritizing DSS processes, conducting maturity assessments, and adopting phased implementation strategies to optimize COBIT adoption.
Keywords
Information Technology (IT) Governance ; IT Operational Efficiency ; COBIT Implementation
Article Information
This article has been peer-reviewed and published in the Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi). The content is available under the terms of the Creative Commons Attribution 4.0 International License.
-
Issue: Vol. 10 No. 3 (2026)
-
Section: Computer & Communication Science
-
Published: %750 %e, %2026
-
License: CC BY 4.0
-
Copyright: © 2026 Authors
-
DOI: 10.35870/jtik.v10i1.5081
AI Research Hub
This article is indexed and available through various AI-powered research tools and citation platforms. Our AI Research Hub ensures that scholarly work is discoverable, accessible, and easily integrated into the global research ecosystem. By leveraging artificial intelligence for indexing, recommendation, and citation analysis, we enhance the visibility and impact of published research.
Komang Agus Putra Kardiyasa
Information Technology Study Program, Faculty of Engineering and Informatics, Universitas Pendidikan Nasional, Denpasar City, Bali Province, Indonesia.
Anak Agung Adi Wiryya Putra
Information Technology Study Program, Faculty of Engineering and Informatics, Universitas Pendidikan Nasional, Denpasar City, Bali Province, Indonesia.
-
Aminah, S., & Saksono, H. (2021). Digital transformation of the government: A case study in Indonesia. Jurnal Komunikasi: Malaysian Journal of Communication, 37(2), 272-288..
-
Amore, E., Dilger, T., Ploder, C., Bernsteiner, R., & Mezzenzana, M. (2023). Leverage the COBIT 2019 design toolkit in an SME context: A multiple case study. KnE social sciences, 73-101.
-
Amore, E., Dilger, T., Ploder, C., Bernsteiner, R., & Mezzenzana, M. (2023). Leverage the COBIT 2019 design toolkit in an SME context: A multiple case study. KnE social sciences, 73-101.
-
Grando, A., Tapiero, C. S., & Belvedere, V. (2007). Operational performances in manufacturing and service industries: conceptual framework and research agenda. International Journal of Business Performance Management, 9(2), 110-126. https://doi.org/10.1504/IJBPM.2007.011858.
-
Jothi, B. R. S. M. (2010). Investigations in Multi-Dimensional Scheduling and Applications of Partitioning in Operations Research (Doctoral dissertation, Indian Institute of Technology, Bombay (India)).
-
Karataş, M. H., & Çakır, H. (2023). A Systematic Literature Review on IT Governance Mechanisms and Frameworks. Journal of Learning and Teaching in Digital Age, 9(1), 88-101. https://doi.org/10.53850/joltida.1300262.
-
La Porte, T. M., Demchak, C. C., & Friis, C. (2001). Webbing governance: Global trends across national-level public agencies. Communications of the ACM, 44(1), 63-67.
-
Leung, C. (2024). The Importance Role of Service Quality in Modern Digital Business Ecosystem. Journal of Current Research in Business and Economics, 3(1), 1274-1314.
-
Marnewick, C. (2012, October). A longitudinal analysis of ICT project success. In Proceedings of the South African Institute for Computer Scientists and Information Technologists Conference (pp. 326-334).
-
MIS, B. (2010). Enabling agility in existing information systems: A capability structure for the IT function (Doctoral dissertation, The University of Melbourne).
-
Rusman, A., Nadlifatin, R., & Subriadi, A. P. (2022). Information system audit using COBIT and ITIL framework: literature review. Sinkron: jurnal dan penelitian teknik informatika, 6(3), 799-810.
-
Thabit, T. H. (2021). The Impact of Implementing COBIT 2019 Framework on Reducing the Risks of e-Audit. PROSPECTIVE RESEARCHES, (49).
-
Valaskova, K., Nagy, M., & Juracka, D. (2025). Digital transformation and financial performance: an empirical analysis of strategic alignment in the digital age. Journal of Enterprising Communities: People and Places in the Global Economy. https://doi.org/10.1108/JEC-11-2024-0241.
-
Wirtz, B. W., & Daiser, P. (2018). A meta-analysis of empirical e-government research and its future research implications. International Review of Administrative Sciences, 84(1), 144-163. https://doi.org/10.1177/0020852315599047.
-
Wong, J., Li, H., & Lai, J. (2008). Evaluating the system intelligence of the intelligent building systems: Part 1: Development of key intelligent indicators and conceptual analytical framework. Automation in construction, 17(3), 284-302. https://doi.org/10.1016/j.autcon.2007.06.002.
-
Wu, S. P. J., Straub, D. W., & Liang, T. P. (2015). How information technology governance mechanisms and strategic alignment influence organizational performance. MIS quarterly, 39(2), 497-518.
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish with this journal agree to the following terms:
1. Copyright Retention and Open Access License
Authors retain copyright of their work and grant the journal non-exclusive right of first publication under the Creative Commons Attribution 4.0 International License (CC BY 4.0).
This license allows unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
2. Rights Granted Under CC BY 4.0
Under this license, readers are free to:
- Share — copy and redistribute the material in any medium or format
- Adapt — remix, transform, and build upon the material for any purpose, including commercial use
- No additional restrictions — the licensor cannot revoke these freedoms as long as license terms are followed
3. Attribution Requirements
All uses must include:
- Proper citation of the original work
- Link to the Creative Commons license
- Indication if changes were made to the original work
- No suggestion that the licensor endorses the user or their use
4. Additional Distribution Rights
Authors may:
- Deposit the published version in institutional repositories
- Share through academic social networks
- Include in books, monographs, or other publications
- Post on personal or institutional websites
Requirement: All additional distributions must maintain the CC BY 4.0 license and proper attribution.
5. Self-Archiving and Pre-Print Sharing
Authors are encouraged to:
- Share pre-prints and post-prints online
- Deposit in subject-specific repositories (e.g., arXiv, bioRxiv)
- Engage in scholarly communication throughout the publication process
6. Open Access Commitment
This journal provides immediate open access to all content, supporting the global exchange of knowledge without financial, legal, or technical barriers.