Published: 2025-01-01
Pengaruh Kualitas Website Perpustakaan Universitas Jambi Terhadap Kepuasan Pengguna Menggunakan Metode WebQEM
DOI: 10.35870/jtik.v9i1.3202
Downloads
Abstract
Research uses the WebQEM technique, which assesses four factors: usability, functionality, reliability, and efficiency, to examine how the Jambi University library website quality affects user satisfaction. Eighty respondents completed questionnaires that were used to gather data. The findings demonstrate that, while there is room for improvement in a number of areas, including ease of help retrieval, page navigation, link validity, and information relevance, the quality of the library website has a positive and significant impact on user happiness. Users believe that the website is devoid of helpful features, navigates poorly, has broken links, and occasionally offers information that is insufficient for their needs. Enhancing navigation, adding help services, and assessing the accuracy of links and the suitability of the content are some suggestions for enhancement to the website.
Keywords
Article Information
This article has been peer-reviewed and published in the Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi). The content is available under the terms of the Creative Commons Attribution 4.0 International License.
-
Issue: Vol. 10 No. 3 (2026)
-
Section: Computer & Communication Science
-
Published: %750 %e, %2025
-
License: CC BY 4.0
-
Copyright: © 2024 Authors
-
DOI: 10.35870/jtik.v9i1.3202
AI Research Hub
This article is indexed and available through various AI-powered research tools and citation platforms. Our AI Research Hub ensures that scholarly work is discoverable, accessible, and easily integrated into the global research ecosystem. By leveraging artificial intelligence for indexing, recommendation, and citation analysis, we enhance the visibility and impact of published research.
Dewi Lestari
Program Studi Sistem Informasi, Fakultas Sains dan Teknologi, Universitas Jambi, Kabupaten Muaro Jambi, Provinsi Jambi, Indonesia.
Daniel Arsa
Program Studi Sistem Informasi, Fakultas Sains dan Teknologi, Universitas Jambi, Kabupaten Muaro Jambi, Provinsi Jambi, Indonesia.
Tania Rahmadesia
Program Studi Sistem Informasi, Fakultas Sains dan Teknologi, Universitas Jambi, Kabupaten Muaro Jambi, Provinsi Jambi, Indonesia.
-
Anuraga, G., Indrasetianingsih, A., & Athoillah, M. (2021). Pelatihan pengujian hipotesis statistika dasar dengan software r. BUDIMAS: Jurnal Pengabdian Masyarakat, 3(2), 327-334. DOI: http://dx.doi.org/10.29040/budimas.v3i2.2412.
-
ASHAB, A. Analisis Kebijakan Pengelolaan Website Perpustakaan Universitas Ubudiyah Indonesia (UUI) dan Kaitannya dengan Peningkatan Pelayanan Perpustakaan.
-
Candradewi, S. F., Saputri, G. Z., & Adnan, A. (2020). Validasi kuesioner pengetahuan anemia dan suplemen zat besi pada ibu hamil. Jurnal Pharmascience, 7(1), 18-24. DOI: http://dx.doi.org/10.20527/jps.v7i1.8069.
-
Cendhani, T. A., Hamzah, A., & Lestari, U. (2019). Analisis kualitas layanan e-commerce terhadap kepuasan pelanggan menggunakan metode E-Servqual (Studi kasus: Website Sale Stock Indonesia). Jurnal Scr., 7(2), 1–10. DOI: https://doi.org/10.1007/s11241-019-0974-3.
-
Devianarko, S. W., Sulistiowati, S., & Soebijono, T. (2023). Pengaruh Kualitas Layanan Website SiCepat Ekspres dengan Metode WebQEM Terhadap Kepuasan Pengguna. Majalah Ekonomi: Telaah Manajemen, Akuntansi dan Bisnis, 27(2), 58-67.
-
Ghaisani, N. A., Herlambang, A. D., & Rachmadi, A. (2018). Evaluasi Kualitas Marketplace PT. Metraplasa (Blanja. com) Berdasarkan Kepuasan Pengguna, Kerangka Kerja Webqual 4.0, dan Importance Performance Analysis (IPA). Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer, 2(12), 6032-6040.
-
Hermawan, I., & Pd, M. (2019). Metodologi penelitian pendidikan (kualitatif, kuantitatif dan mixed method). Hidayatul Quran.
-
Nugroho, A. K., & Sari, P. K. (2016). Analisis pengaruh kualitas website tokopedia terhadap kepuasan pengguna menggunakan metode webqual 4.0. eProceedings of Management, 3(3).
-
Olsina, L., & Rossi, G. (2002). Measuring Web application quality with WebQEM. Ieee Multimedia, 9(4), 20-29. DOI: 10.1109/MMUL.2002.1041945.
-
Pilendia, D. (2020). Pemanfaatan adobe flash sebagai dasar pengembangan bahan ajar fisika: Studi literatur. Jurnal Tunas Pendidikan, 2(2), 1-10.
-
Rohaeni, H., & Marwa, N. (2018). Kualitas pelayanan terhadap kepuasan pelanggan. Jurnal Ecodemica, 2(2), 312-318.
-
Saputra, P. A., & Nugroho, A. (2017). Perancangan dan implementasi survei kepuasan pengunjung berbasis web di perpustakaan daerah kota salatiga. JUTI: Jurnal Ilmiah Teknologi Informasi, 15(1), 63-71.
-
Saragih, H., & Safarina, S. (2015). Analisis kualitas aplikasi ujian online berbasis web pada Perum Perumnas. Jurnal Sistem Informasi, 10(2), 63–69. DOI: https://doi.org/10.21609/jsi.v10i2.386.
-
Septiani, Y., Aribbe, E., & Diansyah, R. (2020). Analisis Kualitas Layanan Sistem Informasi Akademik Universitas Abdurrab Terhadap Kepuasan Pengguna Menggunakan Metode Sevqual (Studi Kasus: Mahasiswa Universitas Abdurrab Pekanbaru). Jurnal Teknologi Dan Open Source, 3(1), 131-143. DOI: https://doi.org/10.36378/jtos.v3i1.560.
-
Sugiono, S. (2016). Metode penelitian kuantitatif, kualitatif, dan r & d. Bandung: alfabeta, 288.
-
Suharsono, R. S., & Sari, R. P. (2019). Pengaruh Promosi Media Online terhadap Keputusan Pembelian Produk Hijab. JAMIN: Jurnal Aplikasi Manajemen Dan Inovasi Bisnis, 1(2), 41-54. DOI: http://dx.doi.org/10.47201/jamin.v1i2.28.
-
Yuliawan, K. (2021). Pelatihan SmartPLS 3.0 Untuk Pengujian Hipotesis Penelitian Kuantitatif. Jurnal Pengabdian Kepada Masyarakat Membangun Negeri, 5(1), 43-50. DOI: https://doi.org/10.35326/pkm.v5i1.1094.
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
Authors who publish with this journal agree to the following terms:
1. Copyright Retention and Open Access License
Authors retain copyright of their work and grant the journal non-exclusive right of first publication under the Creative Commons Attribution 4.0 International License (CC BY 4.0).
This license allows unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
2. Rights Granted Under CC BY 4.0
Under this license, readers are free to:
- Share — copy and redistribute the material in any medium or format
- Adapt — remix, transform, and build upon the material for any purpose, including commercial use
- No additional restrictions — the licensor cannot revoke these freedoms as long as license terms are followed
3. Attribution Requirements
All uses must include:
- Proper citation of the original work
- Link to the Creative Commons license
- Indication if changes were made to the original work
- No suggestion that the licensor endorses the user or their use
4. Additional Distribution Rights
Authors may:
- Deposit the published version in institutional repositories
- Share through academic social networks
- Include in books, monographs, or other publications
- Post on personal or institutional websites
Requirement: All additional distributions must maintain the CC BY 4.0 license and proper attribution.
5. Self-Archiving and Pre-Print Sharing
Authors are encouraged to:
- Share pre-prints and post-prints online
- Deposit in subject-specific repositories (e.g., arXiv, bioRxiv)
- Engage in scholarly communication throughout the publication process
6. Open Access Commitment
This journal provides immediate open access to all content, supporting the global exchange of knowledge without financial, legal, or technical barriers.