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Keywords: "Customer Satisfaction and Customer Loyalty"

Analysis Of The Influence Of Customer Satisfaction, Customer Value And Service Quality On Customer Loyalty Of State-Owned Bank In Indonesia

Authors: Zunan Setiawan, Donny Dharmawan, Loso Judijanto, Ita Nurcholifah, Suryani

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Zunan Setiawan: Affiliation not provided
Donny Dharmawan: Affiliation not provided
Loso Judijanto: Affiliation not provided
Ita Nurcholifah: Affiliation not provided
Suryani: Affiliation not provided
Pages: 2573-2580
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DOI:  10.35870/jemsi.v9i6.1683
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The Role of Customer Satisfaction and Service Quality on Customer Loyalty: Case Study of M-Banking Services

Authors: I Wayan Gede Antok Setiawan Jodi, Sherry Adelia, Khamaludin, Prety Diawati, Ratnawita

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I Wayan Gede Antok Setiawan Jodi: Affiliation not provided
Sherry Adelia: Affiliation not provided
Khamaludin: Affiliation not provided
Prety Diawati: Affiliation not provided
Ratnawita: Affiliation not provided
Pages: 285-289
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DOI:  10.35870/jemsi.v9i2.1018
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The Effect of Promotion, E-Service Quality and Price on Customer Satisfaction and Its Implication on Loyalty of Tokopedia Customers

Authors: Frans Sudirjo, Vivid Violin, Akmal Abdullah, Ifadhila, Muhammad Subhan Iswahyudi

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Frans Sudirjo: Affiliation not provided
Vivid Violin: Affiliation not provided
Akmal Abdullah: Affiliation not provided
Ifadhila: Affiliation not provided
Muhammad Subhan Iswahyudi: Affiliation not provided
Pages: 1724-1728
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DOI:  10.35870/jemsi.v9i5.1473
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The Effect of Perceived Value Using the Gamification Program on Customer Loyalty through Customer Satisfaction as an Intervening Variable (Study on Dana E-Wallet Application Users)

Authors: Chandra Deri Andika, Mahrinasari, Dwi Asri Siti Ambarwati

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Chandra Deri Andika: Affiliation not provided
Mahrinasari: Affiliation not provided
Dwi Asri Siti Ambarwati: Affiliation not provided
Pages: 1679-1690
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DOI:  10.35870/jemsi.v9i4.1472
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The Role of Customer Satisfaction and Brand Image on Customer Loyalty of Cellular Telecommunication Operator Company

Authors: Sherry Adelia, Miranti Pradipta Utami, Sarwo Eddy Wibowo, Ratnawita, Sudianto

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Sherry Adelia: Affiliation not provided
Miranti Pradipta Utami: Affiliation not provided
Sarwo Eddy Wibowo: Affiliation not provided
Ratnawita: Affiliation not provided
Sudianto: Affiliation not provided
Pages: 405-410
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DOI:  10.35870/jemsi.v9i2.1059
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Pengaruh Perceived Value Terhadap Revisit Intention dengan Customer Satisfaction dan Customer Trust Sebagai Variabel Mediasi Pada Restoran Hotel Bintang 5 di Surabaya

Authors: Diva Liliani, Agustinus Nugroho, Thomas Stefanus Kaihatu

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Diva Liliani: Affiliation not provided
Agustinus Nugroho: Affiliation not provided
Thomas Stefanus Kaihatu: Affiliation not provided
Pages: 2049-2061
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DOI:  10.35870/jemsi.v11i4.4266
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Pengaruh Customer Satisfaction dan E-Service Quality Terhadap Customer Loyalty Pada Pengguna Lazada

Authors: Karina Febriyanti, Dadan Abdul Aziz Mubarok, Nunung Ayu Sofiati

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Karina Febriyanti: Affiliation not provided
Dadan Abdul Aziz Mubarok: Affiliation not provided
Nunung Ayu Sofiati: Affiliation not provided
Pages: 984-997
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DOI:  10.35870/jemsi.v11i2.3950
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Pengaruh Brand Image, Brand Satisfaction dan Brand Trust Terhadap Brand Loyalty Pelanggan Outfix di Wilayah Bandung

Authors: Annisa Selly Aprianti, Dadan Abdul Aziz Mubarok

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Annisa Selly Aprianti: Affiliation not provided
Dadan Abdul Aziz Mubarok: Affiliation not provided
Pages: 2034-2048
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DOI:  10.35870/jemsi.v11i4.4250
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Analysis of The Influence of Customer Satisfaction, Experiental Marketing and Product Quality on Loyalty of Uniqlo Customers

Authors: Anton Yuliansyah, Silvia Ekasari, Endang Meliani, Hery Purnomo, Musran Munizu

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Anton Yuliansyah: Affiliation not provided
Silvia Ekasari: Affiliation not provided
Endang Meliani: Affiliation not provided
Hery Purnomo: Affiliation not provided
Musran Munizu: Affiliation not provided
Pages: 1991-1995
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DOI:  10.35870/jemsi.v9i5.1514
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Analisis Strategi Penerapan Customer Relationship Management Dalam Meningkatkan Kepuasan Pelanggan di Adorable Projects Cimahi

Authors: Rati Kamelia Ismiati, Wardana Wardana

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Rati Kamelia Ismiati: Affiliation not provided
Wardana Wardana: Affiliation not provided
Pages: 5499-5508
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DOI:  10.35870/jemsi.v11i6.5196
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Pengaruh Kualitas Produk, Pengalaman Pelanggan dan Kepuasan Pelanggan Terhadap Loyalitas Pelanggan (Studi Pada Pelanggan Marketplace Shopee Di Kota Bandung)

Authors: Sri Meilani, Arie Hendra Saputro

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Sri Meilani: Affiliation not provided
Arie Hendra Saputro: Affiliation not provided
Pages: 16-31
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DOI:  10.35870/jemsi.v11i1.3466
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Pengaruh Kualitas Layanan dan Harga Terhadap Kepuasan Pelanggan Netflix di Indonesia

Authors: Deden Sukriyansyah, Arif Fadillah

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Deden Sukriyansyah: Affiliation not provided
Arif Fadillah: Affiliation not provided
Pages: 3111-3121
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DOI:  10.35870/jemsi.v11i5.4520
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Analysis of the Effect of Service Quality on Customer Loyalty and Satisfaction Using Expectation Confirmation Model and Servqual

Authors: Kartika Sari, Hendri Rahmayani Asri, Hantoro Arief Gisijanto, Anggi Paramita Puti Kencana, Ibnu Cahyo Ramadhan

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Kartika Sari: Affiliation not provided
Hendri Rahmayani Asri: Affiliation not provided
Hantoro Arief Gisijanto: Affiliation not provided
Anggi Paramita Puti Kencana: Affiliation not provided
Ibnu Cahyo Ramadhan: Affiliation not provided
Pages: 812-817
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DOI:  10.35870/jemsi.v9i3.1193
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Analisis Strategi Pemasaran Digital Layanan Indibiz dalam Menjangkau Usaha Kecil dan Menengah di Kota Yogyakarta

Authors: W.M. Rhomas Nabbaro AS, Albari Albari

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W.M. Rhomas Nabbaro AS: Affiliation not provided
Albari Albari: Affiliation not provided
Pages: 1001-1011
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DOI:  10.35870/jemsi.v12i1.5729
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The Influence Of E-Customer Satisfaction, E-Service Quality And Sales Promotion On E-Customer Loyalty Of Tokopedia Customers

Authors: Balla Wahyu Budiarto, Putri Ekaresty Haes, Winanto Nawarcono, Ainil Mardiah, Tri Apriyono

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Balla Wahyu Budiarto: Affiliation not provided
Putri Ekaresty Haes: Affiliation not provided
Winanto Nawarcono: Affiliation not provided
Ainil Mardiah: Affiliation not provided
Tri Apriyono: Affiliation not provided
Pages: 2472-2479
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DOI:  10.35870/jemsi.v9i6.1656
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Analisis Pengaruh Kualitas Pelayanan dan Citra Merek Terhadap Kepuasan Pelanggan di Rumah Sakit Dewi Sri Karawang

Authors: Hilman Ismaya, N. Neni Triana, Thomas Nadeak

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Hilman Ismaya: Affiliation not provided
N. Neni Triana: Affiliation not provided
Thomas Nadeak: Affiliation not provided
Pages: 5645-5655
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DOI:  10.35870/jemsi.v11i6.5300
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Analisis Strategi Pemasaran dalam Meningkatkan Penjualan Pada Bengkel Sahabat Motor

Authors: Ajeung Dwi Febian Sukma, Aris Rinaldi

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Ajeung Dwi Febian Sukma: Affiliation not provided
Aris Rinaldi: Affiliation not provided
Pages: 1306-1311
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DOI:  10.35870/jemsi.v11i3.4082
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Faktor-Faktor yang Mempengaruhi Keputusan Konsumen dalam Memilih Maxim Sebagai Media Tranportasi Online di Kota Kupang

Authors: Aleksander Serapion Yehugen, Yosefa Silina Fangidae, Blasius Noven Robinson Banfatin, Yohanes Pemandi Lian

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Aleksander Serapion Yehugen: Affiliation not provided
Yosefa Silina Fangidae: Affiliation not provided
Blasius Noven Robinson Banfatin: Affiliation not provided
Yohanes Pemandi Lian: Affiliation not provided
Pages: 10-15
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DOI:  10.35870/jemsi.v11i1.3448
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Analisis Pengaruh Pengalaman Pengguna, Keamanan Privasi dan Kepuasan Terhadap Repuchase Intention pada Platform E-Commerce

Authors: Seniorita, Mozart Malik Ibrahim, Tri Dessy Fadillah, Titis Nistia Sari, Feni Marnilin, Rahmat Irawan

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Seniorita: Affiliation not provided
Mozart Malik Ibrahim: Affiliation not provided
Tri Dessy Fadillah: Affiliation not provided
Titis Nistia Sari: Affiliation not provided
Feni Marnilin: Affiliation not provided
Rahmat Irawan: Affiliation not provided
Pages: 1145-1150
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DOI:  10.35870/jemsi.v11i3.4030
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