Published: 2026-02-01
Implementasi E-Government Berbasis Website Integrated Billing System (IBS) PT Pelabuhan Tanjung Priok
DOI: 10.35870/jemsi.v12i1.6012
Downloads
Abstract
PT Pelabuhan Tanjung Priok has implemented a website-based e-government system through the Integrated Billing System (IBS) to enhance the effectiveness of public information services. This study aims to analyze the implementation of e-government in public information services through a website-based system using Indrajit's three elements of success theory, namely support, capacity, and value. The support element encompasses management commitment and policies toward digital service development; capacity relates to the readiness of human resources and technological infrastructure; while value represents the impact or benefits received by the public and customers from the digital services. The research method employed is qualitative with a descriptive approach to obtain in-depth and specific understanding regarding the implementation of IBS as a digital public information service system. Data were collected through interviews, observations, literature reviews, and documentation. The findings indicate that the implementation of e-government through IBS has been aligned with Indrajit's theoretical framework; however, further optimization is still required in the capacity and value aspects to achieve more effective, efficient, and responsive public information services.
Keywords
E-Government ; Integrated Billing System (IBS) ; Pelindo ; Tanjung Priok ; Website
Article Information
This article has been peer-reviewed and published in the JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi). The content is available under the terms of the Creative Commons Attribution 4.0 International License.
-
Issue: Vol. 12 No. 1 (2026)
-
Section: Articles
-
Published: %750 %e, %2026
-
License: CC BY 4.0
-
Copyright: © 2026 Authors
-
DOI: 10.35870/jemsi.v12i1.6012
AI Research Hub
This article is indexed and available through various AI-powered research tools and citation platforms. Our AI Research Hub ensures that scholarly work is discoverable, accessible, and easily integrated into the global research ecosystem. By leveraging artificial intelligence for indexing, recommendation, and citation analysis, we enhance the visibility and impact of published research.
Berlian Rahmah Dewanto
Komunikasi Digital dan Media, Sekolah Vokasi, IPB University, Jalan Kumbang No.14, Babakan, Bogor Tengah, Kota Bogor, Jawa Barat, Indonesia.
Hudi Santoso
Komunikasi Digital dan Media, Sekolah Vokasi, IPB University, Jalan Kumbang No.14, Babakan, Bogor Tengah, Kota Bogor, Jawa Barat, Indonesia.
-
Aji, P. P., Herlambang, A. D., & Wijoyo, S. H. (2019). Evaluasi penerimaan dan kesuksesan implementasi Integrated Billing System (IBS) menggunakan Technology Acceptance Model dan Human Organization Technology-Fit Model pada PT Pelindo III Cabang Tanjung Wangi. Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer, 3(2), 1243–1252.
-
Azhari, M. (2022). Pengaruh komunikasi terhadap kinerja karyawan pada Bukhari Express. Aliansi: Jurnal Manajemen dan Bisnis, 17(1), 71–78.
-
Fauzi, A. A., Harto, B., Dulame, I. M., Pramuditha, P., Sudipa, I. G. I., & Dwipayana, A. D. (2023). Pemanfaatan teknologi informasi di berbagai sektor pada masa Society 5.0. PT Sonpedia Publishing Indonesia.
-
Harahap, I. H. (2020). Implementasi e-government dalam pelayanan tol di Indonesia. Journal of Entrepreneurship, Management and Industry (JEMI), 3(1), 7–14.
-
Helaluddin, & Wijaya, H. (2019). Analisis data kualitatif: Sebuah tinjauan teori & praktik. Sekolah Tinggi Theologia Jaffray.
-
Indrajit, R. E. (2016). Konsep dan strategi electronic government. Electronic Government, 84, 1–166.
-
Muliawaty, L., & Hendryawan, S. (2020). Peranan e-government dalam pelayanan publik (studi kasus: Mal Pelayanan Publik Kabupaten Sumedang). Kebijakan: Jurnal Ilmu Administrasi, 11(2), 45–57.
-
Mustofa, M. B., Sujepri, A., Mutoharoh, U., & Anggraini, V. (2022). Efek perkembangan komunikasi massa terhadap pola pikir dan perilaku masyarakat di era Society 5.0. Alamtara: Jurnal Komunikasi dan Penyiaran Islam, 6(1), 16–26.
-
Noveriyanto, B., Nisa, L. C., Bahtiar, A. S., Sahri, & Irwansyah. (2018). E-government sebagai layanan komunikasi Pemerintah Kota Surabaya (studi kematangan e-government sebagai layanan komunikasi government to government, government to citizen, government to business). Profetik: Jurnal Komunikasi, 11(1), 37–53.
-
Nugroho, R. A., & Purbokusumo, Y. (2020). E-government readiness: Penilaian kesiapan aktor utama penerapan e-government di Indonesia (E-government readiness: Main actor readiness assessment for e-government application in Indonesia). Jurnal IPTEKKOM (Jurnal Ilmu Pengetahuan & Teknologi Informasi), 22(1), 1–17.
-
Panggabean, E. F., Yunas, H. A., Taufiqurrahman, & Nurbaiti. (2024). Perkembangan teknologi e-business terhadap globalisasi modern pada saat ini. Jurnal Manajemen dan Ekonomi Kreatif, 2(1), 132–139.
-
Rachmatullah, N., & Purwani, F. (2022). Analisis pentingnya digitalisasi & infrastruktur teknologi informasi dalam institusi pemerintahan: E-government. Jurnal Fasilkom, 12(1), 14–19.
-
Septiani, A., Syamsir, Aulia, A. R., Resti, A., Fazira, V., Wijaya, D. A. S., & Aldeo, Z. (2022). Peranan e-government dalam pelayanan publik. Jurnal Syntax Imperatif: Jurnal Ilmu Sosial dan Pendidikan, 3(5), 302–313.
-
Susanty, Y., & Yuningsih, Y. (2021). Implementasi electronic government: Studi kasus pada aplikasi Silpa KAMI di Pemerintah Kota Cimahi. Jurnal Wacana Kinerja, 24(2).
-
Wirawan, V. (2020). Penerapan e-government dalam menyongsong era Revolusi Industri 4.0 kontemporer di Indonesia. Jurnal Penegakan Hukum dan Keadilan, 1(1), 1–16.
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish with this journal agree to the following terms:
1. Copyright Retention and Open Access License
Authors retain copyright of their work and grant the journal non-exclusive right of first publication under the Creative Commons Attribution 4.0 International License (CC BY 4.0).
This license allows unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
2. Rights Granted Under CC BY 4.0
Under this license, readers are free to:
- Share — copy and redistribute the material in any medium or format
- Adapt — remix, transform, and build upon the material for any purpose, including commercial use
- No additional restrictions — the licensor cannot revoke these freedoms as long as license terms are followed
3. Attribution Requirements
All uses must include:
- Proper citation of the original work
- Link to the Creative Commons license
- Indication if changes were made to the original work
- No suggestion that the licensor endorses the user or their use
4. Additional Distribution Rights
Authors may:
- Deposit the published version in institutional repositories
- Share through academic social networks
- Include in books, monographs, or other publications
- Post on personal or institutional websites
Requirement: All additional distributions must maintain the CC BY 4.0 license and proper attribution.
5. Self-Archiving and Pre-Print Sharing
Authors are encouraged to:
- Share pre-prints and post-prints online
- Deposit in subject-specific repositories (e.g., arXiv, bioRxiv)
- Engage in scholarly communication throughout the publication process
6. Open Access Commitment
This journal provides immediate open access to all content, supporting the global exchange of knowledge without financial, legal, or technical barriers.