Published: 2025-08-01
Analisis Dampak Human Capital Agility, Job Crafting, dan Workplace Humor Terhadap Kompetensi Karyawan Pada Industri Jasa Keuangan
DOI: 10.35870/jemsi.v11i4.5237
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Abstract
Employee ability and competence are crucial keys to the sustainability and growth of an organization, especially in the financial sector such as banking and insurance. This industry is required to deliver fast, accurate, and personalized services to customers while complying with complex and constantly evolving regulations. Therefore, employees must possess strong technical knowledge, effective communication skills, and the ability to quickly adapt to market changes and technological advancements. This study adopts a qualitative approach using survey methods to gain a deep understanding of how human capital agility, job crafting, and workplace humor influence employee competence in the financial industry. This approach was chosen for its ability to capture the subjective experiences and personal perspectives of respondents regarding their day-to-day work dynamics. Based on the findings, it can be concluded that employee competence in the financial services industry is positively influenced by three key factors: human capital agility, job crafting, and workplace humor. These three elements significantly contribute to helping individuals meet the increasingly dynamic, complex, and competitive demands of their jobs.
Keywords
Human Capital Agility ; Job Crafting ; Workplace Humor ; Competence
Article Information
This article has been peer-reviewed and published in the JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi). The content is available under the terms of the Creative Commons Attribution 4.0 International License.
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Issue: Vol. 12 No. 1 (2026)
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Section: Articles
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Published: %750 %e, %2025
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License: CC BY 4.0
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Copyright: © 2025 Authors
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DOI: 10.35870/jemsi.v11i4.5237
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Riesna Apramilda
Universitas Ibnu Sina, Indonesia.
Enny Diah Astuti
Institut Bisnis Muhammadiyah Bekasi, Indonesia.
Sri Purwati
Sekolah Tinggi Ilmu Ekonomi Bisnis Indonesia, Indonesia.
Vivid Violin
Politeknik Maritim AMI, Indonesia.
Ade Suhara
Universitas Buana Perjuangan Karawang
Joko Ariawan
Universitas Bina Sarana Informatika, Indonesia.
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