Published: 2025-06-01

Pengaruh Penilaian Kinerja Sumber Daya Manusia Terhadap Kepuasan Pasien dan Kualitas Pelayanan Pada RSUD Mardi Waluyo Blitar

DOI: 10.35870/jemsi.v11i3.4172

Kristya Damayanti, Ema Prasetyorini, Alicia Windy Farisma
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Abstract

This research aims to examine the effect of human resource performance on service quality and patient satisfaction in the Dahlia Ward of RSUD Mardi Waluyo Blitar. The study adopts a quantitative survey approach, involving a sample of 30 patients. The key variables analyzed include human resource performance, service quality, and patient satisfaction. The findings demonstrate that human resource performance has a significant influence on both service quality and patient satisfaction. High-quality human resource performance leads to better service quality, ultimately increasing patient satisfaction.This study employs a quantitative methodology with a survey approach. Data were gathered using questionnaires distributed to 30 patients who received treatment in the Dahlia Ward of RSUD Mardi Waluyo. The analyzed variables consist of human resource performance (competence, responsibility, motivation), service quality (tangibility, reliability, responsiveness, assurance, empathy), and patient satisfaction.

Keywords

Service Quality ; Human Resource Performance ; Patient Satisfaction

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Damayanti, K., Prasetyorini, E., & Farisma, A. W. (2025). Pengaruh Penilaian Kinerja Sumber Daya Manusia Terhadap Kepuasan Pasien dan Kualitas Pelayanan Pada RSUD Mardi Waluyo Blitar. JEMSI (Jurnal Ekonomi, Manajemen, Dan Akuntansi), 11(3), 1786-1793. https://doi.org/10.35870/jemsi.v11i3.4172
Article Information

This article has been peer-reviewed and published in the JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi). The content is available under the terms of the Creative Commons Attribution 4.0 International License.

  • Issue: Vol. 11 No. 3 (2025)

  • Section: Articles

  • Published: %750 %e, %2025

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Author Biographies
Kristya Damayanti
Google Scholar ResearchGate ORCID

STIE Kesuma Negara Blitar, Jalan Mastrip 59 Kota Blitar, Jawa Timur Indonesia.

Ema Prasetyorini
Google Scholar ResearchGate ORCID

STIE Kesuma Negara Blitar, Jalan Mastrip 59 Kota Blitar, Jawa Timur Indonesia.

Alicia Windy Farisma
Google Scholar ResearchGate ORCID

STIE Kesuma Negara Blitar, Jalan Mastrip 59 Kota Blitar, Jawa Timur Indonesia.

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