Efektivitas Manajemen Haji dan Umrah dalam Meningkatkan Kepuasan Jamaah di Indonesia: Sebuah Studi Literatur

Ahmad Chulaivi; Ibrahim Zaky Khazimi; Muhamad Ikram; Abdul Hafiz

doi:10.35870/ljit.v2i2b.2957

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DOI: https://doi.org/10.35870/ljit.v2i2b.2957

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Ahmad Chulaivi ⁽¹⁾ , Ibrahim Zaky Khazimi ⁽²⁾ , Muhamad Ikram ⁽³⁾ , Abdul Hafiz ⁽⁴⁾

Published: Jul 24, 2024

Show Affiliations

⁽¹⁾ Ahmad Chulaivi:

UIN Syarif Hidayatullah

⁽²⁾ Ibrahim Zaky Khazimi:

UIN Syarif Hidayatullah

⁽³⁾ Muhamad Ikram:

UIN Syarif Hidayatullah

⁽⁴⁾ Abdul Hafiz:

UIN Syarif Hidayatullah

Abstract:

The effectiveness of Hajj and Umrah management is a crucial factor in enhancing pilgrims' satisfaction in Indonesia. This study evaluates various aspects of Hajj and Umrah management, including the use of technology, service quality, and logistics management. The findings indicate that technological innovations such as mobile applications and the Integrated Hajj Computerization System (SISKOHAT) significantly improve efficiency and pilgrim satisfaction. Furthermore, adequate accommodation, transportation, and healthcare services greatly influence pilgrim satisfaction. Key recommendations include strengthening information technology infrastructure, human resource training, improving facility quality, and providing comprehensive religious guidance. By adopting more effective management approaches, it is expected that the Hajj and Umrah experience for Indonesian pilgrims can be further enhanced.

Keywords:

Hajj Management, Pilgrim Satisfaction, Information Technology, Service Quality

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How to Cite

Chulaivi, A., Khazimi, I. Z., Ikram, M., & Hafiz, A. (2024). Efektivitas Manajemen Haji dan Umrah dalam Meningkatkan Kepuasan Jamaah di Indonesia: Sebuah Studi Literatur. LANCAH: Jurnal Inovasi Dan Tren, 2(2b), 894~899. https://doi.org/10.35870/ljit.v2i2b.2957

Author Biographies

Ahmad Chulaivi, UIN Syarif Hidayatullah

UIN Syarif Hidayatullah

Ibrahim Zaky Khazimi, UIN Syarif Hidayatullah

UIN Syarif Hidayatullah

Muhamad Ikram, UIN Syarif Hidayatullah

UIN Syarif Hidayatullah

Abdul Hafiz, UIN Syarif Hidayatullah

UIN Syarif Hidayatullah

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