ASAKDIYAH, S.; RACHMIANI; MUSAFIR; HASIM. Dampak Reputasi, Responsifitas, Pemberian Hadiah, dan Rekomendasi terhadap Nasabah yang Berpindah dari BSI ke Bank Konvensional. Jurnal EMT KITA, [S. l.], v. 8, n. 1, p. 263–272, 2024. DOI: 10.35870/emt.v8i1.1707. Disponível em: https://journal.lembagakita.org/index.php/emt/article/view/1707. Acesso em: 9 may. 2024.