K. Kushariyadi, A. Hardian, E. Darlin, I. Soegiarto, and S. Sukmarani, “Analysis of Service Quality, Employee Performance and Marketing Communication on Consumer Satisfaction of Lion Air”, J. EMT KITA, vol. 9, no. 3, pp. 1294–1302, Jul. 2025, doi: 10.35870/emt.v9i3.4672.