Erpurini W. The Influence of Quality of Service and Customer Satisfaction With Customer Loyalty at PT. Bank Shinhan Indonesia Bandung Cihampelas Branch. Int. J. Manag. Sci. Inf. Technol. [Internet]. 2021 Jan. 1 [cited 2025 Dec. 18];1(1):1-8. Available from: https://journal.lembagakita.org/IJMSIT/article/view/227