BUDI HARDJAYANTI, Nany; ANDIKA RIFDAYANTI , Amirah; BAYU IRAWAN, Satrya. Exploring Key Determinants of Customer Satisfaction and Loyalty: Strategies for Business Sustainability in the Modern Era. International Journal of Management Science and Information Technology, [S. l.], v. 5, n. 1, p. 107–115, 2025. DOI: 10.35870/ijmsit.v5i1.3781. Disponível em: https://journal.lembagakita.org/IJMSIT/article/view/3781. Acesso em: 27 mar. 2026.