B. W. Budiarto, Putri Ekaresty Haes, Winanto Nawarcono, Ainil Mardiah, and Tri Apriyono, “The Influence Of E-Customer Satisfaction, E-Service Quality And Sales Promotion On E-Customer Loyalty Of Tokopedia Customers”, jemsi, vol. 9, no. 6, pp. 2472–2479, Dec. 2023.