Pengaruh Implementasi Sistem Informasi Keuangan Daerah Terhadap Kualitas Pelayanan Internal : Peran Kecerdasan Emosional Sebagai Intervening Variable
Main Article Content
Abstract
This study investigates the effect of implementing a regional financial information system (SIKD) on the quality of internal services using emotional intelligence as an intervening variable. The research was conducted by the local government work unit (SKPD) in the Banda Aceh government. Data was collected through distributing questionnaires to 170 employees who were taken by proportional sampling according to SKPD. Using structural equation modeling as a data analysis model, the study found that the implementation of SIKD had a positive and significant effect on employee emotional intelligence and internal service quality. The existence of emotional intelligence not only has a significant effect on improving the quality of internal services, but also mediates the effect of implementing SIKD on the internal services quality of SKPD.
Downloads
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
An author  who publishes in the  Jurnal Manajemen Teknologi agrees to the following terms:
- Author retains the  copyright and grants the journal the right of first publication of  the work simultaneously licensed under the Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Author is  able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book)with the  acknowledgement of its initial publication in this journal.
- Author is  permitted and encouraged to post his/her  work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of the published work (See The Effect of Open Access).
Jurnal Ekonomi Manajemen Teknologi (EMT) KITA by http://journal.lembagakita.org/index.php/emt/index is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
References
Ahmad, L., & Wali, M. (2019). Perancangan software asisten dosen sebagai media dalam pelaksanaan computer assisted learning di AMIK Indonesia Banda Aceh. Smart Comp: Jurnalnya Orang Pintar Komputer, 8 (1), 38-43.
Amri, K. (2012). Faktor-faktor yang mempengaruhi kepercayaan pengguna layanan perawatan kecantikan, Jurnal Manajemen dan Keuangan, 1(1), 10-21.
Amri, K. (2014). Pengaruh kemampuan kerja, komunikasi, kekompakkan tim kerja dan kepemimpinan terhadap kualitas laporan hasil pemeriksaan Inspektorat Aceh. Jurnal Ilmiah Manajemen Muhammadiyah, 2(2).
Amri, K. (2015). Pengaruh perilaku kepemimpinan dan motivasi dalam meningkatkan produktivitas kerja karyawan PT Bank Sinarmas Tbk cabang Banda Aceh, Jurnal Ekonomi Manajemen dan Bisnis, 3(1), 522-536.
Amri, K., & Taharuddin. (2011). Sensitivitas respon konsumen terhadap merek, Jurnal Samudra Ekonomi dan Bisnis, 2(2), 114-137.
Elysia, V., Wihadanto, A., & Sumartono. (2017). Implementasi e-government untuk mendorong publik yang terintegrasi di Indonesia, Proceeding Optimalisasi Peran Sains dan Teknologi untuk Mewujudkan Smart City.
Eysenck, M. W. (2011). Fundamental of Cognition, Taylor & Francis Group, New York.
Farnita, I., & Amri, K. (2013). Persepsi mahasiswa terhadap kualitas layanan Pendidikan Akademi Manajemen Informatika dan Komputer Indonesia (AMIKI) Banda Aceh. Jurnal Ekonomi Manajemen dan Bisnis 1 (1), 118-139
Ghozali, I. (2016). Structural Equation Modelling, Metode Alternatif Dengan Partial Least Square PLS, Badan Penerbit Universitas Diponegoro, Semarang.
Goleman, D. (2015). Emotional Intelligence, Penerjemah T. Hermaya, PT Gramedia Pustaka Utama, Jakarta.
Hallowell, R., Schlesinger, L. A., &Zornitsky, J. (2016). Internal service quality, customer and job satisfaction: Linkages and implications for management. Human Resource Planning, 19, 20-31.
Iskandar, D., & Amri, K. (2014). Pengaruh daya Tarik iklan, kualitas pesan iklan dan frekuensi penayangan iklan terhadap efektivitas iklan televisi produk mie instan merek Indomie Goreng Cabe Ijo, Jurnal Ekonomi Manajemen dan Bisnis, 2(1), 424-437.
Karniawati, N., & Rahmadani, R. (2013) Analisis kebijakan penerapan e-government melalui sistem informasi manajemen kepegawaian (Simpeg) (Suatu Studi Pada Biro Kepegawaian Sekretariat Daerah Provinsi Jawa Barat), Majalah Ilmiah UNIKOM, 7(2): 212-215.
Kurniasih, D., Tatik, F., & Sukaesih, P. (2013) Pengaruh implementasi kebijakan e-government terhadap kinerja aparatur kota Cimahi, Sosiohumaniora, 15(1): 6-9.
Manaroinsang, J. (2014). Pengaruh sistem informasi keuangan, partisipasi anggaran serta sikap perilaku aparat terhadap kinerja keuangan daerah di provinsi Sulawesi Utara, Jurnal Aplikasi Manajemen, 12(3), 373-384.
Nggermanto, A. (2012) Quantum Quotient, Nuansa, Bandung.
Osodo, O. P., & Jemaiyo, B. (2015). Relationship between the use of management information systems and employee job performance: Evidence From Ken India Assurance Company Limited, British Journal of Marketing Studies, 3(5), 61-70.
Owlia, M.S, & Aspinwall, E. (2016). Quality in higher education: A survey, Total Quality Management, 7(2), 112-134.
Papasolomou-Doukakis, I. (2012). The role of employee development in customer relations: the Case of UK retail banks. Corporate Communications: An International Journal, 7(1), 62-76.
Ratnawati & Amri, K. (2013). Pengaruh keadilan organisasional, kepercayaan pada atasan terhadap perilaku kewargaan organisasi (organizational citizenship behavior). Jurnal Ekonomi Manajemen dan Bisnis, 1(1), 56-73.
Rizal, S., Sarboini, Wali, M., & Masitah. (2015). The effect of leadership style, compensation and organizational commitment to working satisfaction of Aceh social service employees. Journal of Applied Economic Sciences, 14 (3(65)), 797-803
Sahney, S., D. K. Banwe., & Karunes, S. (2014) Conceptualizing Total Quality Management in High Education, The TQM Magazine, 16(2), 145-159.
Sudaryanti, D. (2013). Pengaruh penganggaran terhadap kinerja aparat pemda melalui sistem informasi keuangan daerah (Studi Kasus: Pemda Kab Kudus), Jurnal Ekonomi dan Bisnis, 12(1), 11-24.
Wali, M. (2015). Kualitas pelayanan medis dan kepuasan pasien rawat inap (Studi Kasus di Rumah Sakit Harapan Bunda Banda Aceh). Jurnal Ekonomi Manajemen dan Bisnis, 3 (1), 554-567.