Faktor-Faktor yang mempengaruhi Kepuasan Konsumen dan Kaitannya Dengan Kesetiaan Merek pada Produk Kesehatan K-Link di Kota Banda Aceh

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Published: Dec 30, 2019
DOI: https://doi.org/10.35870/emt.v3i2.112
Keywords:
Consumer Satisfaction Loyalty Brand K-Link Health Products

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Syamsul Rizal
Akademi Keuangan dan Perbankan (AKUBANK) Nusantara

Abstract

The purpose of this study was to determine the factors of consumer satisfaction and how much influence on brand loyalty in K-link health food products in the city of Banda Aceh. The object of research is about the satisfaction and loyalty of consumer brands in K-Link health food products in Banda Aceh City with a total sample of 250 respondents. The results of this study indicate that there is a significant correlation (correlation coefficient) between the variables of customer satisfaction factors that include product attributes, service attributes and purchase attributes to brand loyalty that is equal to 0.649 or 64.9%. The results also showed that the three variables of consumer satisfaction had a strong influence on brand loyalty of K-link health food products that was 0.422 or 42.2%. The product attribute variable has a dominant influence on influencing consumer brand loyalty on K-Link health food products because this variable has a higher regression coefficient than the other two independent variables.

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How to Cite
Rizal, S. (2019). Faktor-Faktor yang mempengaruhi Kepuasan Konsumen dan Kaitannya Dengan Kesetiaan Merek pada Produk Kesehatan K-Link di Kota Banda Aceh. Jurnal EMT KITA, 3(2), 85–93. https://doi.org/10.35870/emt.v3i2.112
Issue
Vol. 3 No. 2 (2019): JULY-DECEMBER 2019
Section
Articles
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