Standarisasi Kepuasan Wisatawan Pengguna Jasa Taman Rusa Lamtanjong Aceh Besar dan beberapa Faktor yang Mempengaruhinya
Main Article Content
Abstract
This study aims to determine the extent of tourist satisfaction in using the services of the Great Aceh Lamtanjong Deer Park, analytical equipment used is multiple linear regression with reliability testing and validity tests, so far the results of the study indicate that all independent variables have a positive effect on consumer satisfaction, from the results of the regression coefficient the physical evidence factor becomes the biggest factor affecting tourist satisfaction in the Lamtanjong Aceh Besar Deer Park, then responsiveness is the lowest factor affecting consumer satisfaction.
Downloads
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
An author  who publishes in the  Jurnal Manajemen Teknologi agrees to the following terms:
- Author retains the  copyright and grants the journal the right of first publication of  the work simultaneously licensed under the Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Author is  able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book)with the  acknowledgement of its initial publication in this journal.
- Author is  permitted and encouraged to post his/her  work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of the published work (See The Effect of Open Access).
Jurnal Ekonomi Manajemen Teknologi (EMT) KITA by http://journal.lembagakita.org/index.php/emt/index is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
References
Assegaff, M. (2009). Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan (Studi Pada Perusahaan Penerbangan PT. Garuda Di Kota Semarang). Jurnal Ekonomi dan Bisnis, 10(2), 171-186.
Atmawati, R. (2010). Wahyuddin. 2007.†Analisis Pengaruh Kualitas Pelayanan Terhadap Kepuasan Konsumen Pada Matahari Departement Store Di Solo Grand Mallâ€. Jurnal Ekonomi dan Bisnis. Hal, 1-12.
Engel, James F, (2002). Custumer Behavior. Jilid satu edisi keenam. Binarupa Aksara, Jakarta.
Goetsch, D. L., & Davis, S. B. (2002). Pengantar Manajemen Mutu 2. Jakarta: PT. Prenhalindo.
Hurriyati, Ratih (2005). Pengertian Jasa. Yogyakarta
Kotler, P., Keller, K. L., & Bliemel, F. (2007). Marketing-management: Strategien für wertschaffendes Handeln. Pearson Deutschland GmbH.
Ma’ruf, (2005). Metode Pengumpulan Data. Jakarta : Erlangga.
Nurgiyantoro, (2004). Pengantar Metode Penelitian. Jakarta : PT. Rineka Cipta .
Philip, K., & Susanto, A. B. (2002). Manajemen Pemasaran di Indonesia: Analisis, perencanaan, implementasi dan pengendalian. Jakarta: Salemba Empat.
Saladin Djaslim, (2004). Pengertian Jasa. Yogyakarta.
Schroeder, J. E. (2005). Visual consumption (Vol. 4). Psychology Press.
Sekaran, U. (2006). Research method of business: A skill-building approach. Writing.
Sinaga, H.H., (2010). Analisis Kualitas Pelayanan pada SMK Antonius Semarang (Doctoral dissertation, UNIVERSITAS DIPONEGORO).
Suliyanto, D. (2007). Peranan Anggaran Sebagai Alat Perencanaan Manajemen Dalam Pembelian Bahan Baku (Doctoral dissertation, Universitas Kristen Maranatha).
Tjiptono, (2000). Manajemen Jasa. Yogyakarta: Andi.
Tjiptono, F. (2000). Manajemen jasa. Yogyakarta: Penerbit Andi.
Waryanto, Milifati, (2007). Teknik-Teknik Pengumpulan Data. Edisi Pertama. Jakarta : PT. Rineka Cipta