Application of Smart Technology in Marketing Strategy Development: An Overview of the Hotel Industry in Bali
Main Article Content
Abstract
This study aims to analyze the impact of smart technology implementation in the hospitality industry, focusing on issues of privacy and data security, economic and social impact of engagement. of human resources and the importance of transparency and accountability in smart technology design. The research methods used are inductive and qualitative methods with in-depth interpretation. Data is drawn from a variety of scholarly sources and up-to-date information from platforms such as SINTA, Science Direct, Google Scholar, Scopus, and Web of Science. Research results show that the application of smart technology in the hotel industry has a significant impact on many aspects. The first finding highlights the need to prioritize data security and privacy issues. The implications of replacing workers with smart technology have an impact on the local economy and employment structure. Furthermore, this study highlights the need for transparency and accountability in the design of smart technologies, so that customers have clear information and control over their personal data. This finding is consistent with previous research that has identified the risks and social impacts of smart technology adoption in the hospitality industry. Therefore, businesses in the hospitality industry need to develop policies and strategic measures to address negative impacts and ensure the ethical and responsible adoption of smart technology. This study provides insight into the impact of smart technology implementation in the hospitality industry and provides a basis for developing sustainable and ethical strategies for smart technology adoption in hospitality.
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
References
Fauzi, A. A., Kom, S., Kom, M., Budi Harto, S. E., Mm, P. I. A., Mulyanto, M. E., ... & Rindi Wulandari, S. (2023). Pemanfaatan Teknologi Informasi di Berbagai Sektor Pada Masa Society 5.0. PT. Sonpedia Publishing Indonesia.
Lestari, E. R. (2019). Manajemen Inovasi: Upaya Meraih Keunggulan Kompetitif. Universitas Brawijaya Press.
Mercan, S., Akkaya, K., Cain, L., & Thomas, J. (2020, November). Security, privacy and ethical concerns of IoT implementations in hospitality domain. In 2020 International Conferences on Internet of Things (iThings) and IEEE Green Computing and Communications (GreenCom) and IEEE Cyber, Physical and Social Computing (CPSCom) and IEEE Smart Data (SmartData) and IEEE Congress on Cybermatics (Cybermatics) (pp. 198-203). IEEE. DOI: https://doi.org/10.1109/iThings-GreenCom-CPSCom-SmartData-Cybermatics50389.2020.00048.
Fuste-Forne, F., & Jamal, T. (2021). Co-creating new directions for service robots in hospitality and tourism. Tourism and Hospitality, 2(1), 43-61. DOI: https://doi.org/10.3390/tourhosp2010003.
Ivanov, S. H., & Umbrello, S. (2021). The ethics of artificial intelligence and robotisation in tourism and hospitality–a conceptual framework and research agenda. Journal of Smart Tourism, 1(4), 9-18. Available at SSRN: https://ssrn.com/abstract=4030669.
Stylos, N., Rahimi, R., Okumus, B., & Williams, S. (2021). Generation Z marketing and management in tourism and hospitality (pp. 06-07). Cham: Springer International Publishing.
Limna, P. (2022). Artificial Intelligence (AI) in the hospitality industry: A review article. Int. J. Comput. Sci. Res, 6, 1-12.
Popay, J., Roberts, H., Sowden, A., Petticrew, M., Arai, L., Rodgers, M., ... & Duffy, S. (2006). Guidance on the conduct of narrative synthesis in systematic reviews. A product from the ESRC methods programme Version, 1(1), b92.
Shabani, N., & Munir, A. (2020). A review of cyber security issues in hospitality industry. In Intelligent Computing: Proceedings of the 2020 Computing Conference, Volume 3 (pp. 482-493). Springer International Publishing.
Khanna, A., Sah, A., Choudhury, T., & Maheshwari, P. (2020). Blockchain technology for hospitality industry. In Information Systems: 17th European, Mediterranean, and Middle Eastern Conference, EMCIS 2020, Dubai, United Arab Emirates, November 25–26, 2020, Proceedings 17 (pp. 99-112). Springer International Publishing.
Nain, A. (2018). A study on major challenges faced by hotel industry globally. International Journal of Creative Research Thoughts, 6(1), 561-571.
Irawan, B. (2023). IMPLEMENTASI TEKNOLOGI BLOCKCHAIN UNTUK KEAMANAN DATA INTERNET OF THINGS. Humantech: Jurnal Ilmiah Multidisiplin Indonesia, 2(9), 1944-1953.
Gupta, R., Tanwar, S., Al-Turjman, F., Italiya, P., Nauman, A., & Kim, S. W. (2020). Smart contract privacy protection using AI in cyber-physical systems: tools, techniques and challenges. IEEE access, 8, 24746-24772. DOI: https://doi.org/10.1109/ACCESS.2020.2970576.
Nam, K., Dutt, C. S., Chathoth, P., Daghfous, A., & Khan, M. S. (2021). The adoption of artificial intelligence and robotics in the hotel industry: prospects and challenges. Electronic Markets, 31, 553-574. DOI: https://doi.org/10.1007/s12525-020-00442-3.
Ivanov, S. (2019). Ultimate transformation: how will automation technologies disrupt the travel, tourism and hospitality industries?. Zeitschrift für Tourismuswissenschaft, 11(1), 25-43. DOI: https://doi.org/10.1515/tw-2019-0003.
Sapta, I. K. S., Landra, N., Supartha, I. W. G., Asih, D., & Setini, M. (2020). Public health welfare in digital-based resources transformation from social capital and information sharing: Creative industries from village. Systematic Reviews in Pharmacy, 11(6), 688-696.
Hao, F., Xiao, Q., & Chon, K. (2020). COVID-19 and China’s hotel industry: Impacts, a disaster management framework, and post-pandemic agenda. International journal of hospitality management, 90, 102636. DOI: https://doi.org/10.1016/j.ijhm.2020.102636.
Subawa, N. S., Widhiasthini, N. W., Astawa, I. P., Dwiatmadja, C., & Permatasari, N. P. I. (2021). The practices of virtual reality marketing in the tourism sector, a case study of Bali, Indonesia. Current Issues in Tourism, 24(23), 3284-3295. DOI: https://doi.org/10.1080/13683500.2020.1870940.
Vahdat, S. (2022). The role of IT-based technologies on the management of human resources in the COVID-19 era. Kybernetes, 51(6), 2065-2088. DOI: https://doi.org/10.1108/K-04-2021-0333.
Krisnawati, N., Tobing, R., & Sjarief, R. Competitiveness Development of Tourism Human Resources Facing the ASEAN Economic Community (AEC) in 2015 (A Case Study on Hotel Human Resources in Jakarta & Bali).
Buhalis, D., Lin, M. S., & Leung, D. (2022). Metaverse as a driver for customer experience and value co-creation: implications for hospitality and tourism management and marketing. International Journal of Contemporary Hospitality Management, 35(2), 701-716. DOI: https://doi.org/10.1108/IJCHM-05-2022-0631.
Halim, H. S. (2022). Exploring Information Technology in Smart Tourism in Indonesia. In Handbook of Technology Application in Tourism in Asia (pp. 471-489). Singapore: Springer Nature Singapore. DOI: https://doi.org/10.1007/978-981-16-2210-6_22.
Tian, J. (2023). Does technological innovation have an impact on employment in the hospitality industry?. International Journal of Contemporary Hospitality Management. DOI: https://doi.org/10.1108/IJCHM-03-2022-0370.
Buhalis, D., & Moldavska, I. (2022). Voice assistants in hospitality: using artificial intelligence for customer service. Journal of Hospitality and Tourism Technology, 13(3), 386-403. DOI: https://doi.org/10.1108/JHTT-03-2021-0104.
Cerrillo i Martinez, A. (2019). How can we open the black box of public administration? Transparency and accountability in the use of algorithms. Rev. Catalana Dret Pub., 58, 13.